Center Sales Associate

About us:
If you're looking for a work environment that challenges your mind, rewards your accomplishments and recognizes the value you can add to the team, then Qwest may be the company for you. At Qwest, you'll have the opportunity to learn more than a job; you'll develop a career.Job Classification: Part Time RegularBusiness Unit: Mass MarketsJob Function: Sales-Call CentersCareer Path: Occupational OpportunitiesJob Description:
These positions are Part-time! Center Sales Associate - Phoenix, AZ Bilingual Spanish/English
Are you passionate about making customers’ lives easier? Are you looking to work in an environment where the expectation is to provide end to end service to every customer? If you are, this is the job for you! Step forward and join our "Spirit of Service" at Qwest. We are dedicated to putting our customers first. We offer opportunities for inside sales positions. The primary objective for this position is maintaining and developing rapport and ongoing relationships with our residential clients.
You will enjoy an outstanding benefits package which includes:
Health & Medical benefits for the employee and dependentsPaid vacation after six months of employment
Paid Holiday/Personal Days401K PlanTuition AssistancePension Plan/Term Life Insurance
WAGES: $8.50 per hour during training. $10.00 per hour upon successful completion of training plus applicable incentive compensation, based on performance. Plus bilingual differential HOURS: 12 week training with hours: 3:00 p.m. to 9:00 p.m. M-F 8:00 a.m. to 5:00 p.m. Saturday. Training will consist of 6 day workweeks for a total of 38 hours worked per week. After completion of training, hours are: 3:00 p.m. to 7:00 p.m. Monday 3:00 p.m. to 7:00 p.m. Tuesday - Friday depending on business needs. 8 hours every Saturday Overtime may be required Hours are subject to change based on the needs of the business
JOB DUTIES:
As a Center Sales Associate you will: Respond to customers’ inquiries, requests and disputes over the phone. Probe and problem solve with customers to offer the right product solutions based on their needs. Negotiate customers’ requests for installation, removal/changes of service, billing arrangements; and coordinate installation with all other departments. Promote and sell Qwest products and services by consulting, gathering information, and evaluating customer needs Use various computer systems/screens (20 or more) simultaneously to process service orders. Ensure customer delight and win our customers’ continued business and loyalty.
QUALIFICATIONS: Must read, write and speak Spanish fluently Exhibits energy and passion to resolve customer issues while demonstrating the "Spirit of Service" for Qwest customers and co-workers. Multi-tasking, problem solving, and strong verbal communications skills. Ability to navigate through, and toggle between, multiple systems and/or applications in a Windows XP environment. Sales and/or Customer service experience a plus. Demonstrated ability to build and maintain good customer rapport. Telephone service center experience is a plus.
WORK ENVIRONMENT: Inbound customer service center - fun, self managed and fast paced. Structured environment where breaks and activities are scheduled. 95% of work time is spent sitting or standing in front of a computer console. Must meet firm expectations for attendance and shift times. Participate as an active member of a team, in a team environment. Business casual attire.
SPECIAL REQUIREMENTS OF THE JOB: Successful completion of all testing and interviews required for this position.
This is your opportunity to add your smile to the "Spirit of Service". Take a few minutes to submit your resume via this website at www.qwest.com/careers, and answer some questions so the Qwest team can get to know you better.
Qwest Corporation is an Equal Opportunity Employer. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.As a dedicated employee, you are one of Qwest's most important assets. You are committed to serving the customer and in return, we are committed to serving you. Your efforts and contributions are rewarded every day through highly competitive compensation and benefit programs, including:Medical OptionsDental OptionsVisionLifeInsuranceReimbursementAccountsEmployee Stock Purchase Plan401(k) PlanVacation and Paid Holidays
REQUIREMENTS
See Job Description for Requirements