CRM Business Analyst / Project Manager

Job # 5103GEO Position: Business Analyst / Project Manager Location: Chicago area Travel Required: Yes (60% or more) Salary Range: Up to $80,000 + Bonus **CRM PACKAGE EXPERIENCE IS MANDATORY** Company Description: Leading provider of CRM software products and services company Duties: Our Professional Services Consulting Practice has three primary objectives: Build reference-able clients and success stories to enable growth of the software business; Serve as the eyes and ears of our Product Management Team in the field; and Deliver revenue and profits to support the company's growth goals. As a member of our consulting team, you'll guide clients through the implementation of CRM technology and best business practices, so that they maximize the value from their CRM investment. Their implementation model involves both on-site client work, as well as remote work that is performed headquarters. In this role, you'll likely be supporting both customers and integration partners in their efforts. The Project Manager typically works with small to mid-sized clients implementing the software suite. Typical projects range from (30-150 consulting days, and involve 2-5 part-time consultants). As a Project Manager / Business Analyst, you will typically be engaged on our larger projects, where you may manage a small team of consultants (2 - 3 including yourself). Our Client will rely on every member of the team to contribute above and beyond their billable client responsibilities. As part of the team, you'll be responsible for helping us improve the quality of our services and deployment methodology, and helping us to grow the consulting business. Develop and manage project plans for client implementations (typically 30-150 consulting days). Lead kickoff meetings and requirements gathering sessions. Translate business requirements into a functional system design. Understand the clients' business processes and coach them on implementation of best practices across a variety of CRM areas. Produce project status reports and manage to the project budget. Manage scope and deliver change orders. Define / Design To-Be business processes for marketing and business development. Contribute to the development and enhancement of our deployment methodology to help us maximize client satisfaction and results. On smaller projects, you may be asked to: Configure our windows and web products using our configuration tools; Import basic data sets (e.g., Excel Spreadsheets) using our import tools.
REQUIREMENTS
**CRM PACKAGE EXPERIENCE IS MANDATORY** Strong verbal and written communication skills a must. Must have ability to work with non-technical clients to achieve business objectives. Hands-on experience in producing tangible deliverables (project plans, requirements specifications, design deliverables, system configuration, etc.). Bachelor's Degree in Computer Science preferred. POSITION REQUIRES a willingness to travel 60% of the time on average. Typically consultants are on the road 2-3 days per week. Occasional periods of 100% travel may be required. To date, this has not included any long-term (> 1 month) out of town assignments. MUST have an understanding of the consulting lifestyle. At times, client commitments will require extensive overtime. A 50-hour week is typical.