CLIENT MANAGER, IT Services

Our Chicago office has an opportunity for a Client Manager, Information Technology Services responsible for understanding the needs and goals of client associations and professional societies; then creating and implementing strategies to meet those needs using technology solutions to deliver, support or automate organization tasks. Candidates with experience in these roles may be particularly qualified for this position: Account Manager, Client Manager, Account Executive, Relationship Manager, Implementation Manager, Program Manager, IT Consultant, IT Strategist, or eCommerce Manager.


Demonstrated Experience:
Embracing a 100% client interface role with complete ownership and accountability for all client technology related needs.Managing strategy development and implementation of technologies that align with and advance client goals.Translating technology concepts into business language.
Matching technology solutions to client needs and delegating tasks and projects to the appropriate IT resources.Thinking big-picture while minding the details to deliver on-time, on-budget projects.
Performing final quality assessments on all client deliverables.
Managing the profit and loss for technology initiatives for respective clients.
Working with all levels of individuals on cross functional teams both inside and outside the technology realm.
Leading the career development of direct reports including: conducting performance reviews, training recommendations and salary evaluations.
Assisting with new business acquisitions including by demonstrating professional knowledge, fiscal responsibility and technology leadership expertise.
Creating good team spirit both within the staff team and with the client by providing innovating staff management and leadership while encouraging cooperation and communication. REQUIREMENTSBachelor’s DegreeProficiency with internet related technologies and web site management is essential
Minimum of 4 years in Internet or Interactive Media, Client Relations, Project Management or Web site management experience
Strong interpersonal, written/verbal communication, and presentation skills
Knowledge, usage and/or management of membership or CRM systems a plus
Experience in a professional services firm a must; Experience with not-for-profit associations, membership organizations or like organizations is a major plus.
Technical aptitude in client-server, web-based or other application delivery models.
Comprehension of the basic tenets of serving dynamic content via web pages.
Proficient in all MS Windows Suite: Word, Excel, PowerPoint, visio, etc.
Comfortable in technology environments and enthusiasm for learning new technologies.
SmithBucklin is proud to offer the following benefits which include but, are not limited to: Medical, Dental and Vision Insurance, 401(k), Tuition Reimbursement and Educational Assistance.
To learn more about SmithBucklin Corporation, please visit www.smithbucklin.com .
Please note! To be considered for this opening:
Salary requirements must be included
Attach resume as either a MS Word doc or pdf
Submit resumes either via recruiting website or e-mailWe are an EOE M/F/D/V employer.SmithBucklin Corporation
401 N. Michigan Avenue, Suite 2200
Chicago, IL 60611
E-Mail: [Click here for email]