Business Express Analyst – Knowledge Management

AGENCY DESCRIPTION:

The Department of Small Business Services (SBS), an agency of 250 employees and a $100 million budget, makes it easier for companies in New York City to form, do business and grow by providing direct assistance to business owners, fostering neighborhood development in commercial districts, promoting financial and economic opportunity among minority- and women-owned businesses, and preparing New Yorkers for jobs and linking employers with a skilled and qualified workforce.

JOB DESCRIPTION:

SBS is seeking a highly-motivated Analyst to work in a vibrant, client-centered agency, on Business Express, a ground-breaking program recently introduced by Mayor Bloomberg. Business Express is a website that will revolutionize the way businesses interact with government, by offering one-stop access to all licenses, permits, incentives, payments and industry-specific information. The result of Business Express - which will be the most advanced government website in the country - will be a significant savings of time, money and energy for local businesses, allowing them to focus their resources on prospering and growing in New York City.

The Business Express Analyst – Knowledge Management will have primary responsibility for ensuring that all of the knowledge-based content in Business Express, specifically, and Business Solutions, generally is:
-Accurate
-Current
-Clear and concise
-Written in proper and parallel form

The Business Express Analyst – Knowledge Management will have oversight of:
-Business Express
-The Business Solutions website
-All Simple Solutions documents
-All Business Solutions collateral
-All other knowledge-based content for Business Express and Business Solutions

With the above in mind, the Business Express Analyst – Knowledge Management will not only work internally on pre-existing documents, but will also actively liaise with other city agencies, third parties like industry associations and business owners, in order to develop knowledge-base materials that capture important information for the business community in appropriate format.

In summary, the Business Express Analyst – Knowledge Management will have responsibility for developing the “voice” of Business Express and Business Solutions, as the programs speak to the business community of New York City.

PREFERRED SKILLS:
-Excellent writing skills
-Analytical mindset
-Excellent project management skills / ability to manage multiple projects simultaneously
-Familiarity with desktop publishing, the internet and other modes of electronic communication
-Familiarity with NYC government agencies
-Interest in improving government effectiveness
REQUIREMENTS
QUALIFICATION REQUIREMENTS:

1. A baccalaureate degree from an accredited college and three years of satisfactory, full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory, full-time progressively responsible experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and five years of satisfactory, full-time progressively responsible experience as described in "1" above; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 _ years.

TO APPLY FOR CONSIDERATION, PLEASE SUBMIT A RESUME AND COVER LETTER WHICH INCLUDES THE JOB VACANCY # (JVN) TO:
Department of Small Business Services
Donald Jackson
Executive Director, Human Resources
110 William Street-8th Floor
New York, New York 10038
e-mail: [Click here for email]