Business Development Manager

Responsible for proactively initiating action with prospects by finding creative methods to maintain customer engagement. Supervises: None. Reports to: DSM (District Sales Manager).



Position ResponsibilitiesSecures a high number of First Appointments with Prospects or new Decision Makers (for existing accounts). Minimizes the number of opportunities that move to fallback status to ensure the proper prospect funnel ratio for all funnel components, including opportunities, first appointments, percents of close, and close are balanced. Follows-through with all selling activities to maximize close ratio (prospects converted from 25% or 50% to close). Engages Product Specialists with all customers and prospects to qualify and grow Furniture, Technology and Paper (share of wallet) opportunities. Builds and enhances strong customer relationships with multiple key decision makers with new and existing customers. Identifies and builds relationship with not only customers' key decision makers, but also other political influencers in the company. Conducts presentations, Customer Business Reviews, to formally communicate current and future customer benefits Maintains relationships with lost business for possible future business opportunities. Ensures account maintenance to reflect the agreed-to pricing structure. Uses Quarterly APR (automatic pricing review) process to ensure contract/off contract pricing is appropriate Collaboratively works with departments to resolve customer issues (e.g. collections, call center issues, delivery, etc Keeps SFA updated at least weekly with prospect information and status of movement in the prospecting stages and next action(s). Ensures timely response to internal and external inquiries. Demonstrates a commitment to OfficeMax core values of safety, integrity, process improvement, and customer satisfaction. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Quantitative Dimensions

Incumbent must be flexible and continue to be productive by focusing on his/her sales goals in the midst of the changes stemming from the integration. Works independently and with other sales team members and department associates to provide/receive work excellence information to ensure customer satisfaction.
REQUIREMENTS
Bachelor's degree or equivalent experienceMinimum ?? years experience in sales or related fieldExcellent analytical and technical skills including Microsoft OfficeSkill requirements include excellent leadership skills, good oral and written communication abilities, good organization, planning, and problem solving skills