Branch Manager (4413)

Basic Function:
Serve as a proactive team leader in the M&T Branch system, committed to sales and service.
Responsibilities:
The Branch Manager is responsible for directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. Management duties include staff development and supervisory responsibility of branch staff. Branch Managers will also be expected to achieve personal sales goals, assist branch customers and manage a portfolio of clients. Branch Managers are responsible for building the bank's presence in the community and prospecting and enhancing business relationships. Branch Manager is a management level position that can lead to a career in further bank management. After successfully completing a new hire training program, managers will receive ongoing training that can transition them to higher-level positions. Responsible for branch achieving its annual sales and customer retention goals. Duties include coaching sales staff, developing direct marketing plans for the branch, tracking and celebrating sales success and conducting weekly sales meetings with all branch staff. Build effective relationships with business partners, working closely on customer acquisition strategies and retention efforts and developing new marketing campaigns. Manage a book of clients, with emphasis on cross selling and deepening customers relationship with the bank. Management will focus on building and retaining relationships through specific customer contact and sales goals. Develop existing business client relationships and prospect within the community for new commercial business. Ensure customer service in the branch is conducted according to the bank's service excellence standards. Build and develop branch sales staff by recruiting, hiring, mentoring and, using the performance management system, coaching staff to exceed their annual objectives. Direct staffing and administrative functions including, performance appraisals, promotions, salary recommendations, and terminations. Limit branch risk to preventable losses by ensuring that all branch staff are vigilantly aware of suspicious activity and that they are current on operational changes. Provide guidance and training to branch personnel on operating problems and handling of exceptions. Make sure branch adheres to operational policies, compliance requirements and security measures. Focus on protecting the bank and its employees. Represent the Bank at various community functions to further enhance its image and develop additional business.
Minimum Qualifications:
Bachelor's degree or equivalent work experience. Minimum of two to three years managerial experience and demonstrated leadership ability. Work with common PC software, including knowledge of Microsoft Office software.Ideal Skills: Demonstrated sales and business development experience. Excellent communication and interpersonal skills. Financial services product knowledge. Success in bank sales or retail sales environment.
REQUIREMENTS
See Above / gj-hh