Unit Manager (Citi Cards)

“In a relatively short period of time, Citigroup has become one of the industry's most powerful platforms for financial products and services. A key factor in this success has been our ability to attract some of the most talented people in any industry. There's a wide range of opportunity here, both in our leading brand-name companies such as Citibank, Citi Cards, CitiFinancial, Primerica, Smith Barney, and Banamex, and as well as our businesses that carry the Citigroup name, such as our Global Corporate & Investment Banking Group, Global Wealth Management, and Private Bank. Working at Citigroup gives employees the chance to create an exciting and wide-ranging career in one of the world's leading organizations. Our belief in employee ownership offers a unique experience in entrepreneurialism on a global scale, and an unparalleled geographic footprint enables our employees to work with and learn from a diverse group of colleagues whose insight, integrity, and commitment set the standard for success in our industry. Citigroup is an Equal Opportunity Employer M/F/D/V.”Supervise staff to perform tasks effectively to achieve business goals. Plan, control, strategize, analyze forecasts and other pertinent MIS. Administer human resource related functions such as interviewing, hiring, corrective action, salary actions, promotions, etc. Execute all feedback, training, incentives, etc., in order to maximize customer service/sales and/or collection efforts. Must be able to motivate team to achieve optimum results in productivity, quality and performance. Must be able to develop staff. Provide leadership and guidance to approximately 25-30+ staff members to accomplish overall objectives by: implementing/utilizing performance measures to provide feedback, managing against performance standards, understanding policy/regulations, and communicating with customers daily at a supervisory level. Other duties as required.
REQUIREMENTS
BA/BS degree or equivalent training/experience
Three plus years of related business experience including at least one year supervisory experience
Proven leadership skills, leading groups or teams
Strong supervisory and basic management skills
Ability to link team objectives and business results
Experience with conflict resolution and problem solving
Strong written, verbal and analytical skills; Strong communication and interpersonal skills
Basic PC skills including word processing and spreadsheets (Word/Excel)
Experience in organizing and assigning daily work tasks
Basic understanding of call center environment and company policies and procedures
Proven ability to train and motivate staff; Demonstrated customer satisfaction skills
Macro level spreadsheet and/or system design and testing experience a plus
Experience interviewing, writing appraisals and corrective action documents and training.