Teller Service Manager

Leads Tellers; oversees paying, receiving, development and training. Ensures tellers provide quality service while protecting the bank against loss. Supports tellers when balancing and resolves problems. Prepares and reviews currency transaction, secrecy act, and monetary instrument reports. Performs monthly teller, vacation and other audits. Is also responsible for internal audit exceptions. Manages and orders vault cash. Coaches staff to improve customer service, sales and operational skills. Tracks and researches outages and errors. Prepares oral and written warnings and probation. Prepares performance assessments and makes salary recommendations. Approves time cards. Ensures all teller cash positions and monetary instruments are within established limits. Prepares month-end reports and ensures reports are accurate. Checks all logs for accuracy. Schedules tellers assuring overtime is always necessary and pre-approved. Sells travelers checks, issues official or cashiers checks. Processes credit card cash advances. Conducts weekly teller performance meetings. Keeps teller area neat and the equipment functional. Participates in training programs. Provides on-the-job training to teller staff. Develops action plans with manager to meet goals. Assists the Manager with the sales and operations meeting. Leads branch in Manager's absence. Other duties as assigned.
Teller Service Manager I, X19 - Typically requires a Bachelor's and 2+ years of directly related experience. Full use and application of standard principles, theories, concepts, and techniques. Working knowledge of banking policies and procedures, teller processes and excellent customer service.
Teller Service Manager II, X20 - Typically requires a Bachelor's and 4+ years of directly related experience. Broad application of principles, theories, and concepts in applicable discipline, plus extensive knowledge of other related fields. Extensive knowledge of banking policies and procedures, teller processes and excellent customer service.
Must be able to work a flexible schedule
Must be willing to work Saturdays
Amegy Bank of Texas is one of the fastest growing banks in Texas with assets of over $9 billion and more than 80 banking locations in Houston and Dallas. Local decision making and a history of relationship and community banking by its 200 calling officers set Amegy apart.
Amegy is rated nationally for Excellence in Business Banking. Texas companies and small businesses have come to rely on Amegy Bank as a strong source of capital, as well as a leading provider of efficient and effective treasury management, international and investment services.
The Bank also provides products, resources and financial solutions including private financial management and trust services for families and individuals, as well as retail and mortgage banking services.
In its 15-year history, Amegy provided a 25% compounded annual growth rate of return for its shareholders. Today, Amegy is a member of the Zions Bancorporation collection of great banks.
If you are interested in a professional working environment where exceptional customer service is the key to success, view our opportunities and consider the endless career possibilities that await you at Amegy Bank of Texas.
Amegy Bank of Texas is an Equal Opportunity Employer. REQUIREMENTS
Please see Job Description