Telephone Banker I/ Bilingual - (English-Spanish) Houston Call

What does a TELEPHONE BANKER do?



You'll serve as the telephone liaison of Chase Retail Banking; responsible for responding to customer inquiries relating to deposits, financial transactions, problem resolution, and evaluating customers' financial needs for sales opportunities. Our bankers provide prompt and accurate customer service by utilizing all available resources including bank computer software applications in a windows environment. Our TELEPHONE BANKERS thrive on being able to work in a fast paced, evolving, high volume, and structured environment.



Class Starting: October 16, 2006 (Must be able to train full time for 4 weeks M-F 8:30AM to 5:15PM)

Work Schedule: Starting shifts between 10-11am - 11am-12pm.



Why work for CHASE?

JPMorgan Chase is a leading global financial services firm, operating in more than 50 countries, with assets of $1.1 trillion. Our Firm is an outstanding leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. We serve the needs of millions of customers around the world, including many of the world's most prominent corporate, institutional, and governmental clients.



What's in it for me?

JPMorgan Chase offers a highly competitive starting salary plus the opportunity to earn more in company incentive programs. You will be included in our 401K program and company granted pension plan. All of our employees benefit from having accessibility to local and global discounts on shopping, dinning, travel, cell phones, and financial services. CHASE employees and eligible family members are able to participate in our health benefit package within 30 to 90 days after their hire date. This package includes, but is not limited to Medical, Dental, Vision, and Prescription coverage.


If you're interested in working in an environment where leadership, excellence, integrity, and diversity are among our core principles, then explore the opportunities at JPMorgan Chase.



Further information about careers at JPMorgan Chase can be found on our website: www.jpmorganchase.com.


JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

Check out the customer service opportunities at Chase where we are creating a company that all can be proud of, and we are confident that, working together, we will build the best financial services company in the world.

REQUIREMENTS




Bilingual English/Spanish required.



Customer focused
o is dedicated to effectively understanding the needs of customers, anticipating and responding to customer needs with innovative and timely solutions.
o gets first-hand information and uses if for improvements in products and services.
o interacts with the customer in a warm, helpful manner to build credibility and rapport.
Communication
o writes and speaks clearly and succinctly and can get messages across that have the desired effect; uses appropriate grammar and spelling.
o practices attentive and active listening.
o can accurately restate the problem/question/resolution.
Problem solving
o uses a logical approach and applies appropriate tools available to resolve customer needs.
o knows when to escalate concerns/issues to appropriate level after utilizing all available tools/resources.
o is detail oriented.
Technical learning/comprehension
o can learn new skills and knowledge.
o is good at learning a new industry, company, product or computer/technical knowledge.
Composure/flexibility
o maintains a courteous, pleasant and professional attitude when dealing with a diverse customer base.
o is calm under pressure, does not become defensive or irritated when times are tough.
o can effectively cope with change and new challenges.
Time management
o ability to multiple tasks.
o uses his/her time effectively and efficiently.
o concentrates his/her efforts on the more important priorities.
Teamwork
o is seen as a team player and is cooperative.
o easily gains trust and support of peers; encourages collaboration.
Work behaviors
o shows commitment to providing the highest quality of service to customers.
o displays a positive attitude.
o is reliable, dependable and flexible about work schedule, which may include working weekends



Min. 1 year of previous customer service/or sales experience. Keyboard literate. High school diploma or GED or equivalent work experience.




JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V