Telephone Banker

Invest in your career, you'll see the return working at ESL Federal Credit Union!

ESL is one of the largest and most progressive federal credit unions in the country. We are also one of the most progressive employers, known for valuing employee contribution to the overall success of our organization. We offer a very generous compensation and benefits package including health, dental, life, 401(k), pension, vacation, paid holidays, profit sharing, and more. Benefits begin on your first day of hire!

We are currently seeking bright, energetic individuals who love to work with people for our Telephone Banker position(s).

Job Description:

This position is accountable for providing quality service and sales by handling inbound and outbound telephone calls in a call center environment.

Essential Duties & Responsibilities:

Establish and maintain positive member relations via telephone by resolving member issues, complaints or errors, and making operational or procedural recommendations to improve member satisfaction, as needed, according to company policy.

Meet or exceed individual goals for loans, shares and ISLLC lead referral by identifying opportunities on inbound calls, prospecting through outbound calling, and building / managing member relationships, utilizing the book of business as a resource.

Adhere to company and departmental policies with regards to attendance, daily schedules, call handling expectations, timesheet preparation, and all pertinent sales reports.

Contribute towards teamwork by working cooperatively with other ESL departments, attending and participating in sales meetings and other ESL functions, and acting as a mentor to less experienced team members.

Develop and maintain a strong working knowledge of ESL s products, services, and company and compliance policies.
REQUIREMENTS
Requirements

Strong, effective communication skills.
PC knowledge, with proficiency in CuStar, Siebel and Groupwise.
Basic knowledge of Word and Excel.
Analytical and problem solving abilities.
Ability to perform multiple functions in a fast-paced working environment.
Flexibility in work schedule.
Minimum one year in sales/service in the financial services or comparable industry

To apply, click on the link below:

http://www.eslcareers.org/esl/jobboard/NewCandidateExt.aspx?__JobID=349

OR go to our website at www.esl.org