Sr. Branch Customer Service Rep. - Rockland County

New City, NY - Rockland County. Processes more complex financial transactions for Company customers and assists branch office management in initiating new business through referrals.
Principal Accountabilities
1. Enhance Company image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations; initiate referral of new business through customer contact. Meet established sales referral and promotional sales goals and provide guidance to less experienced personnel in the sales referral process.
2. Accept and process more complex deposits, payments, checks for cashing and other transactions according to established procedures and performance standards.
3. Ready workstation at start of shift; strike and balance cash and transactions at end of shift. Adhere to branch cash control and security requirements in control of cash and negotiable items.
4. Maintain current knowledge of Company products and services and applicable Federal regulations, including Bank Secrecy and Know Your Customer principles. Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events.
5. Complete other related duties as assigned, including those unique to the requirements of assigned branch office. Support the Company’s Diversity programs.

We are proud to be an EEO/AA employer. We value diversity and offer a quality workplace.




job Requirements


* Minimum of two years proven Branch Customer Service Representative experience or equivalent.
Minimum of high school diploma or equivalent experience.
Strong communication and analytical skills.
Proficiency with personal computers as well as pertinent mainframe systems and software packages.
Positive customer service attributes.
Demonstrated proficiency with sales referrals and product knowledge. HSBC Compensation
HSBC is a pay for performance company with policies and programs designed to ensure all employees receive fair and equitable compensation based on performance. Our compensation program is designed to attract, motivate, develop and retain the very best people.



HSBC Benefits
We are proud of our comprehensive flexible benefit program. Our program allows our employees to select the features that make the most sense for their individual and/or dependent(s) needs. Our benefit features include, but are not limited to; medical, prescription drug, dental, vision, life insurance, short and long term disability, retirement plans, stock option purchase plan, and a competitive time off program. / gj-hh