SR. COLLECTION REPRESENTATIVE

SR. COLLECTION REPRESENTATIVE
Starting salary $18.84 - $21.61/hour
University of California, Los Angeles
West Los Angeles, CA

Under the general direction of the Collection Manager, the Sr. Collection Representative s responsible for the collection efforts for all Housing and Hospitality Services’ receivable accounts. This includes 10,000 accounts annually for the academic year, accounts for summers sessions, and Conference Services. Audit accounts to ensure accuracy, initiate billing, prepare correspondence to customers regarding account status, and maintain files of all accounts. Initiate refunds as necessary. Interact professionally with internal and external customers via telephone, email and in person, providing high levels of customer service. Assist and counsel customers that have financial difficulties, using financial budget worksheets, and arranging alternate payment arrangements as appropriate. Open daily mail and ensure the posting of payments to the correct customer accounts. Review and manage monthly aging. Review and initiate collection efforts for accounts that are moved out, in order to recommend items to be written off. Process conference billing and send appropriate bills. Reconcile various departmental ledgers to ensure proper application of payments and credits. Adhere to established department and University guidelines as they apply to cash handling and collection efforts.

The ability to work effectively with staff and maintain on-going cooperative relationships with campus clients and a diversified public is essential.
REQUIREMENTS
Qualifications:

*Demonstrated collections, accounts receivable and customer service experience.
*Working knowledge of housing or hotel property management systems is preferred.
*Demonstrated ability to work with the public in a professional manner, interacting sensitively and effectively.
*Proficient experience in Microsoft Suite products to prepare business correspondence, reports and spreadsheets
*Oral and written communication skills to understand and convey information accurately
*Ability to perform and prioritize duties independently and with a great degree of accuracy
*Skill in analyzing information, problems and situations in order to come up with appropriate solutions using established policies and procedures
*Working knowledge of internal controls and cash handling techniques
*Skill in typing and operating a 10-key adding machine by touch with speed and accuracy
*Ability to work overtime

Premier Benefits:

*Three weeks vacation per year
*12 days sick leave per year
*13 paid holidays per year
*Medical, Dental, and Vision insurance
*Life and Disability insurance
*University of California Retirement Plan with 5 year vesting. 403 (b) pre-tax retirement savings plan
*Legal expense assistance insurance
*Health and Dependent Care Pre-Tax Flexible Spending Accounts
*AD&D insurance
*Auto, homeowner, renter insurance

You will also have access to special privileges such as cultural and recreational programs, athletic events, and the University Credit Union!

Please send resume with cover letter and salary history Attn: Job# 7677, to: N. Ignacio, Housing Services, 360 DeNeve Dr, Los Angeles, CA 90095-1383, or email to [Click here for email] . DO NOT USE ONLINE APPLICATION SYSTEM.

AA/EOE