Retail Management & Retail Bankers - Roanoke

Woodforest National Bank is coming to your area and is looking for enthusiastic individuals to fill the following positions:

Assistant Manager
Retail Bankers

Woodforest offers competitive wages, great benefits, flexible hours, and room for advancement.

Apply online at www.woodforest.com

EEO/AA employer M/F/D/V
REQUIREMENTS
Demonstrate outstanding customer service.
Understand and practice dual control.
Maintain appropriate cash drawer levels.
Balance a cash drawer daily while staying within set policy guidelines regarding overages and shortages.
Process customer transactions courteously, timely and accurately.
Issue and redeem travelers checks, savings bonds, money orders, and cashiers checks.
Determine the necessity of placing a hold on items being presented for deposit.
Remove deposits from the night depository and assist in the balancing of the ATM and vault.
Resolve customer service issues to assure customer satisfaction and retention.
Possess thorough knowledge of Woodforest bank products and services.
Familiarity with bank products and services.
Recognize selling opportunities and effectively cross-sell bank products and services.
Analyze customer’s needs and assist in the selection and opening of new accounts, IRA’s, certificates of deposit, debit cards and other bank products.
Refer potential customers to Woodforest Financial Services when appropriate.
Be proficient in policies, procedures and bank regulations pertaining to teller and new account transactions.
Participate in community activities to foster and develop customer relations.
Complete all other duties as assigned.


Education

Assistant Branch Manager: High school diploma or equivalent

Retail Banker: High school diploma or equivalent
Experience

Assistant Branch Manager:Minimum 2 years banking or supervisory experience.
Minimum 2 years customer service experience.

Retail Banker:Cash handling experience.
Minimum 1 year customer service experience.
Sales experience.
Banking experience preferred.