RETIREMENT SERVICE CENTER, SUPERVISOR

For the 10th year in a row, LPL Financial Services (LPL) has been named America's number one independent brokerage firm. Formed in 1989 through the merger of two small but successful brokerage firms, Linsco and Private Ledger, our firm continues to be an industry leader. Both a pioneer and innovator in the financial services arena, LPL manages over $95 billion in assets through its nationwide network of financial advisors. With dual headquarters in Boston and San Diego, we support over 6,000 financial advisors in more than 3,500 branch offices. The focus of our firm has always been on our advisors and our commitment to help them grow their business. In addition to providing independent research and operational support, LPL also leads the way on the technology front, offering innovative investment platforms that automate time-consuming functions. LPL's technology streamlines business processes for advisors, freeing up their time to focus on what they do best - provide sound financial advice and services to their client

We are pleased to announce that LPL is opening a third location in Charlotte to better support the continued growth of the company and our advisor population. We encourage you to consider the following position and the opportunity to contribute to the next phase of growth within our firm.

RETIREMENT SERVICE CENTER, SUPERVISOR

The ideal candidate will supervise 12 – 15 staff in LPL’s Retirement Service Center. The Service Center is the first point of contact for LPL advisors who have inquiries regarding their clients’ retirement accounts. The Supervisor position will report to the Retirement Service Center Manager and will assist in overseeing staff on the retirement team, whose focus is primarily on operational inquiries regarding all types of retirement plans including IRAs, Profit Sharing Plans, Money Purchase Plans and 401k plans. Candidate must be familiar with retirement rules and regulations, plan types, as well as key brokerage operational functions. The ideal candidate would also have supervisory experience in a brokerage call center.

Responsibilities:

Consult on the differences between various retirement plans including rules & regulations, required paperwork, and operational guidelines.

Candidate must have proven ability to successfully supervise multiple responsibilities and meet deadlines.

Provide superior customer service to large base of financial advisors by handling incoming phone calls when needed and escalations.

Set performance goals, coach, and motivate staff.
REQUIREMENTS
Qualifications:

2 - 4 years of operations and call center experience in the brokerage or financial services industry

2+ years of experience with retirement planning in the brokerage, banking, or financial services industry

1+ yrs experience supervising staff

Excellent verbal communication and customer service skills

Ability to multi-task in a fast paced, team oriented environment

College degree

NASD 7 license preferred

We offer an excellent salary and benefits package. Please submit resume and salary history/requirements via our careers site at: http://www.lpl.com/html/carset.html. EOE