Product Leader

Major Accountabilities:Manage team of 3-5 delivery staff that will lead successful customer implementations of new and existing products including PayPass, consumer credit, debit, commercial, and advanced payments. The current focus of the job is on PayPass merchant deployment but will eventually expand to other products mentioned above. The role includes overall project management of all facets of the product/service implementation (both, business & technical) exercise working cooperatively with numerous internal MasterCard functions to provide a central contact for our customer. The role communicates directly with clients and MC Sales teams on a regular basis including leading program kick off meetings, regular project calls, participating in quarterly review meetings and annual planning meetings. Ability to apply tactical knowledge of program capabilities and best in class practices to ensure accurate and timely product implementation. Candidate will be a working manager and will manage implementations themselves. Accountabilities:Lead Specific 1. Establish and maintain effective working relationships with partner organizations (Product Development, Sales Specialists and Client) to set priorities, understand sales pipeline and manage implementation executions. Manage allocation of staff resources against regional objectives.2. Lead staff activities supporting implementations.3. Develop staff members and provide input to team succession planning. 4. Install and continuously evaluate project management methodologies utilized by team 5. Build and execute performance evaluation tools to ensure both individual and overall team performance meet MasterCard standards of 'Execution with Excellence'.6. Manage internal status reporting, as required.Implementation Specific 1. Participate in the sales process, interfacing with the Member Teams, Product Sales Specialists, Product Management, Systems and Operations groups to understand client requirements and successfully deploy Product, Systems and Operations solutions. 2. Provide Subject Matter Expertise during member discussions and support the Sales and Consulting teams during sales and pre-launch activities. Conduct all new client and new program implementation kick-off meetings. This includes travel to client sites to make presentations and facilitate project discussions.3. Lead technical, program implementation and solutions brainstorming with Member Teams, Product and Client.4. Direct all client communications regarding each implementation.Key InterdependenciesThe incumbent will need to work closely with all region Segment Leaders, Member Relations teams, Product Development staff and Product Sales Specialists, Technology Account Management representatives and technical GTO staff, and (as appropriate) other corporate function managers and support personnel to ensure effective implementation of all key accountabilities.
REQUIREMENTS
Experience Required:RequirementsEducationBachelor's Degree required; exposure to finance, marketing, operations and general management principles.Experience' Minimum 8+ Bankcard / merchant / acquirer industry experience required' Extended management experience in a professional environment.' Advanced knowledge and experience with multiple functions within an organizationideal.' Solid project management, problem solving and planning skills required' Ability to manage multiple deployments concurrently and multi-task under pressure' Ability to build and maintain strong, positive working relationships essential' Solid written and verbal communications skills ' Ability to create and thrive in a team environmentThe ideal candidate will be an experienced project manager with a demonstrated record of success in managing multiple projects with external and internal customers simultaneously. Excellent written and verbal communication skills. Moreover, the successful incumbent will have an in-depth knowledge of card businesses. Previous credit/debit/private label card processing or related services experience preferred. TravelApproximately 30-40%SkillsIndividual must be able to analyze business needs and develop a course of action that differentiates technical components from business components and organize a solution process that includes appropriate cross-organizational participation.SupervisionProvides general direction to staff