Part-time CSR (Teller) I

M&I Corp financial services company, which focuses upon developing long-term customer relationships, involvement in local community, and high quality service with a strong customer service focus.

We are currently looking for a Part-time CSR (Teller) for our Independence - Eastland location. Position will be 26 hours a week.

PRIMARY FUNCTION:
Function as the Bank's primary contact with the public. Work directly with clients, manage a cash drawer, involve the receipt and payment of negotiable instruments, and handle client inquiries or concerns. Recognize situations that suggest a client's need for additional services and refers the client to the appropriate department.

SPECIFIC DUTIES/ACCOUNTABILITIES:
Client Servicing/Referring -Approximately 90%
· Provide quality, personalized service (greeting/closing, use client name, telephone etiquette, error resolution, written communications) to ensure customer satisfaction/retention in order to meet established shopping goals.
· Receive checking and savings deposits/withdrawals, check endorsements, verify cash in/out and issue receipts.
· Accept checks for cashing; verify endorsements, validity, and availability of funds.
· Receive various types of payments, redeem savings bonds, coupons, food stamps, issue money orders, official checks, close accounts, prepare miscellaneous documentation, etc.
· Count, prove, and package currency and balance cash drawer.
· Effectively use technology in order to accurately complete required client transactions and documentation.
· Complete proportionate share of customer transactions.
· Recognize and identify opportunities for referring clients to appropriate areas in order to meet established referral goals.

Training -Approximately 5%
· Maintain an average level of financial services knowledge by participating in in-house and external training.
· Observe other bankers and apply new skills appropriately.

General Administration -Approximately 5%
· Actively participate in sales, product knowledge and service meetings.
· Provide feedback on client concerns: product features, pricing, and new product development needs.
· Represent the bank in community affairs and civic organizations to support Community Reinvestment Act.

Other
· Perform all other reasonable related duties as required.
REQUIREMENTS
EDUCATION/KNOWLEDGE/SKILLS:
1. Basic understanding of financial products and services.
2. Math skills and accuracy required.
3. Previous CSR or customer service experience preferred.
4. Previous cash handling experience preferred.
5. Sales experience preferred.
6. Good communication, interpersonal, and organizational skills.
7. Average keyboard/computer skills (CRT, PCTeller).
8. Enjoys working with clients and demonstrates good interpersonal skills (courtesy, friendliness, and interest in helping clients/employees).
9. Position requires standing 75-95% and occasional lifting up to 50 lbs.
10. Weekend or evening hours may be required.

PERFORMANCE MEASUREMENT:
Maintain an average year to date CSR Incentive Performance Score between 2.5-4.0.
Meet shopping performance goal.
Meet qualified referral goals.
Meet bank standards for balancing and transaction count.
Adherence to documentation, compliance and security policies and procedures.
Complete training courses as outlined in the CSR Progression Model.

M&I Corporation offers a competitive salary and benefits package. For additional information about M&I Corporation, please refer to our Website at www.micorp.com.

Please apply on-line at www.micorp.com or click the apply now button above.

EEOE M/F/D/V This company is an equal-opportunity employer.