Operations Manager/ Wholesale Lockbox

Home of the Five Star Service Guarantee
At U.S. Bank, we are committed to providing our customers with outstanding service every day. We offer an extensive product line and the most convenient access to their accounts. The exclusive U.S. Bank Five Star Service Guarantee ensures that we will deliver on the performance standards our customers expect and deserve, including quality, accuracy, responsiveness, accessibility and availability.
If these attributes embody the career environment you are seeking, please read on about the exciting opportunities with our Lockbox Department in Renton, Washington :

Wholesale Lockbox Manager

In this position with U.S. Bank, you will:

Be responsible for managing "day to day" Wholesale Lockbox operations as well as Customer Service Staff, within the Seattle Lockbox site

Be responsible for 34 permanent FTE, which includes one exempt, direct report, and manages up to 100 temporary employees during quarterly peak processing periods.
Be measured against productivity and quality goals, project implementation and
completion, and Audit Compliance

Provide a broad range of technical and operational support functions for department, including hiring, coaching, monitoring of financials, work flow analysis with
attention to scheduling of staff

Have a high focus on customer service

Administer corporate policies and procedures to ensure compliance with applicable laws and regulations.

Job Requirements
While we expect that you’ll possess a strong basic skill set, including excellent communication and people skills, strong analytical and problem-solving skills, and the ability to work effectively in a team or independently, we also require:

Experience in managing workflow, operational changes in production and
process improvement, and monitoring staffing levels to meet quality and
efficiency objectives

Working knowledge of Windows desktop applications

An overall comfort level with Word, Excel, Access, and ability to navigate through computer systems

Lockbox operations and a familiarity with software and hardware used in Lockbox
sites a plus

Good organizational, managerial and project management skills

Well-developed customer relations skills

Excellent interpersonal and verbal and written communication skills

Excellent supervisory and management skills

Ability to manage multiple tasks and meet deadlines of a fast-paced environment

Well-developed knowledge of banking operations and human resources (hiring and coaching staff)

Experience in setting up training programs and monitoring new employee results is
desired

A four-year college degree and/or five years' equivalent managerial work experience with bank operations



U.S. Bank is committed to developing and maintaining a workplace that reflects the diversity of the communities we serve. We support a work environment where individual differences are valued and respected and where each individual who shares the fundamental values of the company has an opportunity to contribute and grow based on individual merit. For immediate consideration, please send your resume, including reference code HMEN-6SWPLH , to us today!
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