OPERATIONS SUPERVISOR – BROKERAGE

OPERATIONS SUPERVISOR – BROKERAGE

For the 10th year in a row, LPL Financial Services (LPL) has been named America's number one independent brokerage firm. Formed in 1989 through the merger of two small but successful brokerage firms, Linsco and Private Ledger, our firm continues to be an industry leader. Both a pioneer and innovator in the financial services arena, LPL manages over $95 billion in assets through its nationwide network of financial advisors. With dual headquarters in Boston and San Diego, we support over 6,000 financial advisors in more than 3,500 branch offices. The focus of our firm has always been on our advisors and our commitment to help them grow their business. In addition to providing independent research and operational support, LPL also leads the way on the technology front, offering innovative investment platforms that automate time-consuming functions. LPL's technology streamlines business processes for advisors, freeing up their time to focus on what they do best - provide sound financial advice and services to their clients.

We are pleased to announce that LPL is opening a third location in Charlotte to better support the continued growth of the company and our advisor population. We encourage you to consider the following position and the opportunity to contribute to the next phase of growth within our firm.

Responsibilities:

Supervise staff and assist manager in hiring, training, performance appraisals, etc. Foster a positive team environment. Work with manager to deliver career path and development plans to ensure staff improvement and satisfaction.

To ensure LPL advisors receive the highest quality of service. To oversee operational and customer service functions delivered by internal staff.

Supervise a fast-paced and changing environment, service levels and other contractual provisions so our external and internal service standards are consistently above LPL and industry benchmarks.

Ensure efficient delivery of daily tasks.
REQUIREMENTS
Qualifications:

Bachelor's degree and at least 3 years related customer service and operations experience. Minimum of 1-year direct supervisory/managerial experience.

NASD Series 7 required or ability to retain within six months of employment. Series 24 required or ability to retain within 12 months of employment.

Expert operational and administrative knowledge. Strong understanding of quality principles and training programs. Strong understanding of call center and customer service functions.

Knowledge of industry standards and trends in service delivery, technology and product development. Ability to manage multiple high-priority, high profile assignments simultaneously.

Proven leadership, decision making, and planning and organizational skills. Ability to develop, create innovative and sound solutions to emerging team issues. Strategic thinking, planning and execution abilities; flexibility and adaptability to unexpected events and demands.

Ability to motivate and develop staff as well as create a team environment.

We offer an excellent salary and benefits package. Please submit resume and salary history/requirements via our careers site at: http://www.lpl.com/html/carset.html. EOE