Manager and Assistant Managers

Description:
Consider Advance America for meeting your personal and professional goals!

Why Advance America?
Great Schedule:

With hours of operation from 10AM - 6:30PM, Monday through Thursday, 9AM - 7PM Friday and 9AM - 3PM Saturday, (closed Sundays), you can have the best retail schedule around, allowing you time for your family and personal interests.
Advancement Opportunities:

Currently, over 50% of the company's multi-unit managers have been promoted from within.

Growing Company:

We're the national leader in the cash advance industry. We've grown to over 2,500 centers in 35 states and we're still growing! We can offer challenges and opportunities that others can't match.

Other Benefits:

Life and health benefits

401k savings program

Paid vacations and holidays

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What will you do?

In General:

Responsibilities include but are not limited to maintaining effective operation and continued growth of location with the direction of Divisional Director of Operations

Provide leadership, direction, and effective tools to assure growth and competence to all location associates

SCOPE / PRINCIPLE ACCOUNTABILITIES:

Provide exceptional customer service and ensure that transactions are completed properly

Provide on-site training instruction on all aspects of leadership, company procedures and policies

Ensure location staff fully comprehends their job description and understand our computer system

Control payroll cost and other budgeted line items

Maintain an on-going marketing strategy and marketing tracking sheets for the location

Conduct divisional market analysis/strategy to increase total market share and active accounts

Recruiting, hiring, training, disciplining, evaluating, developing, and discharging of location staff

Control cash flow, balancing and audits while maintaining LP standards

Ensure procedures outlining opening, closing, banking, collections, audits, LSM, all LP procedures, and other company policies are followed daily

Ensure compliance with Federal, State, and local laws

Ensure administrative duties are followed and completed as outlined in the Operations Manual/Handbook/People Manual

Maintain employee files and process all new hire paperwork according to timeline set by Human Resources

Communicate image consistent with the company creed and vision to all members of the location

Provide guidance in all aspects of operations

Recognize and develop skills/abilities of associates in order to meet location and company objectives

Review operating results of location daily, weekly and monthly to identify areas of opportunity for increased profits and decreased expenses

Pursue marketing strategies that would help grow Location

Maintain company standards as related to staffing, operations, marketing, collections and customer service

Provide operational support through working with other departments to solve issues that develop

Travel locally for marketing, collections, staffing, and banking responsibilities

Adhere to all points of the creed.

*As an Assistant Manager you will be responsible for assisting the Manager with every aspect of the day-to-day operations of the center.
For Customers:

Provide exceptional customer service

Help manage and execute marketing campaigns
For Operations:

You are responsible for the center operations when manager is absent

Ensure that all transactions are accurate and all policies are followed

Travel locally for marketing, collections, staffing, and banking responsibilities
For the Staff:

Recruiting top quality employees

Follow the creed and make sure your coworkers follow it also
REQUIREMENTS
MINIMUM REQUIREMENTS:

Minimum age 18

Valid drivers license

Reliable transportation

Clean criminal background

EDUCATOIN REQUIREMENTS:

High School Diploma or equivalent required

College preferred

WORK EXPERIENCE REQUREMENTS:

Experience in service/banking/collections industry

2+ years management experience

Working experience with computers

KNOWLEDGE REQUIREMENTS:

Excellent written and verbal communication skills

Strong personal and management skills

Excellent time management skills

Ability to coach and develop people

PHYSICAL REQUIREMENTS:

Physical demands are those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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