Loan Service Counselor

Wachovia Corporation (NYSE:WB) is one of the nation’s largest diversified financial services companies, providing 13.4 million household and business relationships with a broad range of banking, asset management, wealth management and corporate and investment banking products and services. Wachovia has retail and commercial banking operations in 16 states with 3,109 offices from Connecticut to Florida and west to Texas and California. Two core businesses operate under the Wachovia Securities brand name: retail brokerage in 49 states and in Latin America, and corporate and investment banking in selected industries nationwide. Globally, Wachovia serves clients through more than 40 international offices. Online banking is available at wachovia.com; online brokerage products and services at wachoviasec.com, and investment products and services at evergreeninvestments.com. Wachovia had assets of $553.6 billion, market capitalization of $86.0 billion and stockholders’ equity of $48.9 billion at June 30, 2006.The proposed merger with Golden West Financial Corporation (NYSE: GDW), parent of World Savings Bank, is expected to close in the fourth quarter of 2006, pending shareholder and regulatory approval. With this proposed merger, Wachovia would strengthen its position in California, Texas, Florida, New Jersey and New York, and enter attractive metropolitan areas in five additional states: Arizona, Colorado, Illinois, Kansas and Nevada. The combined company would serve banking customers through 3,400 offices in 21 states and Washington, D.C. In addition, Wachovia would gain mortgage lending operations under the World Savings Bank name in 39 states.Loan Service Counselor In this position, you will collect on designated delinquent accounts, maintain excellent customer relations with borrowers and effectively solve issues in an effort to resolve account delinquency and prevent losses. You will be responsible for demonstrating strong customer service skills, while initiating outbound calls and receiving inbound calls from customers. In addition, you will negotiate account resolution and accurately input/document actions within the collection systems, while maintaining company performance and productivity standards. You will also escalate calls to the RCC Management Team as needed. Additionally, you will initiate external contact with customers or perform basic skip tracing.
Interested? Visit us online at wachovia.com/careers. Please enter Job Number 166114 into the keyword field and click search to apply.Wachovia recognizes and values the diversity of its employees, customers and business partners. EOE, M/F/D/V.
REQUIREMENTS
High School or equivalent is required. One plus years’ collections experience and/or customer service experience preferred. Hours for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. (three days per week), 11 a.m. to 8:00 p.m. (one day per week) and noon to 9:00 p.m. (one day per week); and every other Saturday.