Help Desk Representative

1.Answer questions and resolve problems regarding all aspects of the company’s personal computer software.
2.Assist senior level help desk staff in evaluation of user difficulties and identification of situations requiring referral to internal or external technical, professional, or service personnel.
3.Serve as back up to senior level help desk staff in maintenance of company’s Disaster Recovery Plan.
4.Maintain up to date knowledge of information systems technology and regulations.
5.Recommend appropriate and efficient methods of using available software as necessary.
6.Support department personnel by with general typing, special reports, faxing, copying and distributing paperwork.
7.Work shift work and/or weekends as required. (11/05)
REQUIREMENTS
•Communicate clearly and accurately in verbal and written format. Ability to explain technical concepts to non-technical clients and users. Relay messages accurately. Interact in a pleasant, cooperative, and timely manner with internal and external personnel at all levels.
•Ability to work in a team atmosphere, and in a fast-paced, multi-task environment.
•Proficient computer user skills in Microsoft Applications, including MS Word, Excel, Power Point, Access, Outlook.
•Knowledge or ability to be trained in use of in-house Disaster Recovery software (currently Precovery Software).
•Attention to detail, and ability to set priorities.