Customer Support Engineer

engineering, networking engineer, mechatronics, systems design, computer, computers, network, network manager, network management, IT, CCNA, networking, network administrator
Datawatch Corporation (NASDAQ: DWCH) is a leader in the rapidly growing Information Services market space. Datawatch allows organizations to access, enhance and deliver information from wherever it resides inside or outside the enterprise to solve business problems. At Datawatch, we believe in our employees and offer a spirited entrepreneurial environment. If you are interested in working with people that value initiative and new ideas, consider becoming part of our talented team.Datawatch is looking for energetic and dedicated individuals to handle technical customer issues as a Customer Support Engineer. As part of a team you will deliver “world class” quality customer service by providing a single point of contact to report problems, make inquiries and track requests through to resolution. You will resolve day-to-day support issues; perform proactive customer contacts and work on special projects.
Responsibilities:
Responding to customer calls, email and voicemail.
Analyzing customer inquiries.Requesting assistance on issues that are outside the scope of the Customer Support team from the appropriate group
Sharing new information or troubleshooting techniques and staying informed of all policies and procedures that affect customers.Updating status of support calls.Stay up-to-date on all new product releases and compatible modules.Work closely with Professional Services in becoming more informed of clients’ environment.
Hours are 8:30 a.m. – 5:00 p.m. with occasional extended hours.

engineering, networking engineer, mechatronics, systems design, computer, computers, network, network manager, network management, IT, CCNA, networking, network administrator
REQUIREMENTS
Must have 3 years “hands on” customer support experience in a help desk/technical support environment.History of excellent customer service, customer advocacy and problem resolution.Possess a professional phone manner, and high energy.Must have 3+ years experience supporting a web-enabled software application is highly desirable.Experience in database administration and/or supporting Oracle or Microsoft SQLServer databases.
Knowledge of JAVA/J2EE, web server deployment, APACHE, TOMCAT, IIS, UNIX, Windows 2000/2003, XP, HTML and XML.Strong understanding of TCP/IP networking.The ideal candidates would be familiar with both Windows and UNIX platforms.
Specific UNIX Prerequisites:X Windows, CDE, shell scripting, editors (vi), UNIX commands, UFS and NFS file systems, Telnet, FTP, awk, perl, cron and other UNIX essentialsSpecific Windows Prerequisites:Strong knowledge of Windows user operations and administration including application of service packs. Install and configure client and server Windows operating systems. An understanding of NT Security and LDAP is required. Can use Windows analysis and diagnostic tolls including Event Viewer, Perfmon, Disk Administrator, etc. Strong understanding of Windows services and their configuration and management. Ability to edit Windows registry editor to view, export and modify system and application configurations.

engineering, networking engineer, mechatronics, systems design, computer, computers, network, network manager, network management, IT, CCNA, networking, network administrator