Customer Service Specialist

World Savings
Job Profile

Do you possess World Class communication and customer service skills? Do you have a strong desire to work with others? Do you enjoy working in a fast-paced environment where you have the opportunity to manage multiple priorities at once? If so, we are looking for you! We have opportunities for full-time Customer Service Specialists. Our Customer Service Specialists:Receive continuous training and tuition assistance.
Work in a team-oriented environment.
Enjoy exceptional career advancement opportunities.
Job Duties
Open new accounts, access customer accounts to process online and offline transactions and corrections (e.g., mortgage payments, deposits, withdrawals, and check cashing).
Answer routine customer inquiries regarding account status, interest and term provisions, World policies, and additional products and services available.
Promote products and services to customers in support of individual and Branch sales goals.
Establish retirement accounts and overdraft protection, process collection drafts and lost passbooks, and handle Savings loans.
Audit cash boxes, negotiable items, safe deposit boxes, and legal files, process safe deposit boxes and Savings accounts, wire transfers, currency transactions, and customer incident reports.
Handle all ATM functions including issuing, replacing, reissuing, and processing dispute claims, and deposit balancing.
Act as Vault Teller for the Branch.
Maintain accurate records of all transactions.
Assist in preparing reports necessary for Branch balancing and operations including Branch Comment Reports and record changes/file maintenance.
Assist in maintaining Branch environment in accordance with Savings guidelines.
Operate a variety of office equipment including personal computer, copy machine, fax machine, 10-key adding machine, shredder, and check imager.
Job Requirements
High school diploma, GED, or equivalent required.
Effective performance as a Customer Service Specialist and successful completion of Senior Customer Service Specialist training, OR 1-2 years of customer service experience.
1-2 years of cash-handling service experience.
Ability to understand corporate philosophy and meet customer service and sales expectations.
Ability to understand and conform to security procedures and requirements.
Ability to communicate effectively.
Basic computer skills.
Basic reading, writing, and arithmetic abilities.
Excellent teamwork skills.
Ability to maintain composure, even in very difficult situations.
We are an equal opportunity employer with a strong commitment to workforce diversity. Please visit www.worldsavings.com for additional information about our Company.
REQUIREMENTS
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