Customer Satisfaction Account Manager- MD

Bank of America and MBNA's partnership, combines two of the country's strongest organizations. As a world leader in credit lending and financial services, MBNA, a Bank of America company, has always provided its employees with a number of outstanding career opportunities. And now there are even more to choose from. At MBNA, a Bank of America company, you'll enjoy a competitive advantage seldom experienced in any industry.Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. May respond to faxes and emails. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires basic knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. Entry level position, generally up to 1 year of experience.
REQUIREMENTS


Required Skills

Excellent oral and written communication skills

Ability to work effectively in a multi-task, high-volume environment

Self-motivated and results-oriented

Excellent organizational skills

Desired Skills

Knowledge of credit card terms and conditions

Six months prior customer service experience

Sales experience