Compliance Analyst - Complaint Resolution

Summary of Job Responsibilities:
The following duties cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

JOB RESPONSIBILITIES
Logs and tracks customer complaints received by the life companies and the broker-dealers.

Assists with investigation into allegations; gathers documentation to assist with resolution.

Identifies and ensures timely filing of regulatory requirements relating to customer complaints (Form U-4, U-5 amendments, Rule 3070 filings).

Corresponds with Regulatory Agencies, Supervising Principals, Investment Adviser Representatives and Operations as needed.

Assists in reviewing and analyzing changes in insurance statutes and regulations impacting the products and procedures of assigned product and/or operational area.

Assists with research and analysis to questions raised by management staff and other areas concerning compliance issues. As needed, consults with Law Dept.

Monitors, interprets and communicates changes in securities regulations impacting the policies and procedures of the business units.

Assists with development and coordination of implementation of guidelines for regulatory compliance.

Advises support areas of compliance implications related to existing procedures, changes in policies and related forms.

Responds to questions relating to regulatory requirements.

Assists in firm policy development resulting from regulation changes and/or decisions of business units, such as operations and sales.

Attends professional and/or industry association meetings, seminars and continuing education programs. Maintains currency in compliance, regulatory requirements, and firm procedures.

Prepares monthly and special reports regarding operational status, and special project responsibilities.

Perform Office of Supervisory Jurisdiction (OSJ), Registered Branch Office and Remote Office inspections and prepare summary of findings reports for senior management.

Lead Annual Compliance Meetings (ACM) for field and home office Registered Representatives.

Performs other duties as assigned.
REQUIREMENTS
JOB REQUIREMENTS:
Education: Undergraduate studies in business administration, insurance or pre- law. Participation in professional insurance designation programs preferred (FLMI, CLU, CPCU, IIA). NASD Registration Series 7/24 is required within 120 days of hire. Life and health insurance licenses desirable.

Experience: One year of related work experience in securities or financial services compliance.

Knowledge:
* Securities, Insurance and/or financial services concepts, principles and practices.

* Prefer familiarity with securities laws and regulations.

Skills/Competencies:
* Oral and written communication skills for interaction with insurance departments, to produce written analyses, and advise support areas on regulatory requirements, changes, and procedures.

* Operate PC and related business and firm-specific software, applications and systems.

* Ability to analyze regulations, legislation and bulletins, and to evaluate and recommend solutions to compliance issues.

* Working Conditions/Physical Requirements: Normal office environment with some travel; nonstandard work hours may be required due to pending compliance issues and project work.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.