Commercial Real Estate Asset Manager

Team: Master ServicingNature & Scope: Serve as a liaison between the Real Estate Team, NCB's operating departments and customers relative to pending
and existing real estate accounts, with a special emphasis on both Commercial Real Estate Loan Servicing and
Commercial Mortgage Backed Securities (CMBS) and Fannie Mae serviced portfolios and its compliance under
Commercial Mortgage Securities Assoc. (CMSA) and Agency standards while exceeding customer needs.Responsibilities Include: 40%
Track and review preliminary and full loan packages for real estate loans. Act as a conduit for accuracy of data at loan closing. Maintain accurate and organized credit files on borrowers. Pursuant to review of loan documents, input loan related data for new loans into the McCracken Strategy Loan Servicing System, Covenant Tracking Database, Fee Tracking Database and Contact Management Database.
15%
Monitor ongoing loan activity to ensure that the borrower remains in compliance with the loan and PSA terms and conditions. Maintain data integrity accuracy rate of 98% regarding new loan setup and a minimum 85% receipt rate for loan covenant documentation on Covenant Tracking Database. Possess ability to pass new loans on McCracken loan servicing system.
15%
Proactively manage, research, identify and resolve payment problems, monetary and non-monetary delinquencies and other borrower related issues. Follow-up on past due and maturity items to include thorough file documentation of measures taken and correspondence with borrower to resolve outstanding issues. Coordinate with Investor Compliance to ensure CMBS servicing standards are being met. Receive, review and release draw requests on lines of credit. Administer borrower accounts with lock-box facilities.
10%
Set up capital improvement and replacement reserves and tax and insurance escrow accounts where applicable. Monitor and maintain capital improvement and replacement reserve escrows. Ensure that all post closing issues including engineering and environmental items are resolved within required timeframes. Monitor and maintain replacement reserve escrows. Monitor ongoing UCC filings. Process all UCC renewals prior to expiration date.
20%
Address internal and external customer inquiries performing problem research. Proactively manage, research, identify and resolve payment problems, and other borrower related issues. Analyze and interpret data regarding billing related questions, rate changes and other critical loan information. Review property inspections and monitor deferred properties until they are cured. Review daily system exception reports to identify and resolve loan system irregularities.
REQUIREMENTS
Minimum Qualifications: Three years experience in the loan administration function servicing commercial and/or
multifamily loans under agency and CMBS guidelines. Excellent organizational and analytical skills.
Proven ability to resolve customer needs. Excellent written and verbal communication skills.
Accuracy and facility for attention to detail. Demonstrated ability to coordinate with others
outside of own department to meet customer needs in a timely fashion. Takes ownership of customer
requests and resolves every request whether their own or belonging to a team member. Proven ability to
work independently but recognize when input is required. Understands what excellence means in own
job and department. Display high energy level and provides additional value beyond own responsibilities. Proficient in Microsoft Word, Excel, and the McCracken loan servicing system. Proficient in specialized systems such as covenant tracking, fee tracking, PRISM and Conman required.