Collector 1

Entry level collector; generally is completing or has completed a collections training program or has equivalent experience. Knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers. Understands State and Federal regulations governing collection practices. Knowledgeable of how to interpret and document information from various sources within the company's computer systems. Uses auto-dial system to initiate customer contact and determine reason for delinquency; evaluates customers' financial situations and negotiates terms of repayment to bring account current. May be responsible for skip tracing and/or collateral analysis. Refers more complex issues to higher level collections staff.
Minimum Qualifications


* Minimum Qualifications:
Knowledge of Microsoft Office Package (Excel, Word, etc.) and typing skills of 20 words per minute. Background in collections.