Collection Supervisor

Wachovia Corporation (NYSE:WB) is one of the nation’s largest diversified financial services companies, providing 13.4 million household and business relationships with a broad range of banking, asset management, wealth management and corporate and investment banking products and services. Wachovia has retail and commercial banking operations in 16 states with 3,109 offices from Connecticut to Florida and west to Texas and California. Two core businesses operate under the Wachovia Securities brand name: retail brokerage in 49 states and in Latin America, and corporate and investment banking in selected industries nationwide. Globally, Wachovia serves clients through more than 40 international offices. Online banking is available at wachovia.com; online brokerage products and services at wachoviasec.com, and investment products and services at evergreeninvestments.com. Wachovia had assets of $553.6 billion, market capitalization of $86.0 billion and stockholders’ equity of $48.9 billion at June 30, 2006.

The proposed merger with Golden West Financial Corporation (NYSE: GDW), parent of World Savings Bank, is expected to close in the fourth quarter of 2006, pending shareholder and regulatory approval. With this proposed merger, Wachovia would strengthen its position in California, Texas, Florida, New Jersey and New York, and enter attractive metropolitan areas in five additional states: Arizona, Colorado, Illinois, Kansas and Nevada. The combined company would serve banking customers through 3,400 offices in 21 states and Washington, D.C. In addition, Wachovia would gain mortgage lending operations under the World Savings Bank name in 39 states.

Collection Supervisor

In this position, you will be responsible for overseeing the daily production and performance of the collection team to ensure that performance and quality customer service goals are met. You will review work and monitor phone calls of team members to verify adherence to WFS policies/procedures and ensures that customer service objectives are met. In addition, you will analyze queue and process management workflow to ensure RCC’s production/performance goals are met, handle escalated calls from team members, initiate outbound calls when needed and approve/review accounts within the working supervisor queue and other queues as assigned. You will also effectively communicate corporate and department objectives on a regular basis, motivate/create a positive working environment to achieve productivity/performance standards and participate in the panel interviews. Additionally, you will prepare new hire documentation, facilitate associate orientation, draft/administer performance improvement plans as needed and perform other duties as assigned.

Interested? Visit us online at wachovia.com/careers. Please enter Job Number 155280 into the keyword field and click search to apply.

Wachovia recognizes and values the diversity of its employees, customers and business partners. EOE, M/F/D/V.
REQUIREMENTS
Three plus years’ collections experience, including supervisory or lead experience, is required. High school diploma or equivalent certificate is necessary. Previous auto collection experience preferred. Bachelor’s degree or equivalent experience desired.