Business Service Specialist

Wachovia Corporation (NYSE:WB) is one of the nation’s largest diversified financial services companies, providing 13.4 million household and business relationships with a broad range of banking, asset management, wealth management and corporate and investment banking products and services. Wachovia has retail and commercial banking operations in 16 states with 3,109 offices from Connecticut to Florida and west to Texas and California. Two core businesses operate under the Wachovia Securities brand name: retail brokerage in 49 states and in Latin America, and corporate and investment banking in selected industries nationwide. Globally, Wachovia serves clients through more than 40 international offices. Online banking is available at wachovia.com; online brokerage products and services at wachoviasec.com, and investment products and services at evergreeninvestments.com. Wachovia had assets of $553.6 billion, market capitalization of $86.0 billion and stockholders’ equity of $48.9 billion at June 30, 2006.

The proposed merger with Golden West Financial Corporation (NYSE: GDW), parent of World Savings Bank, is expected to close in the fourth quarter of 2006, pending shareholder and regulatory approval. With this proposed merger, Wachovia would strengthen its position in California, Texas, Florida, New Jersey and New York, and enter attractive metropolitan areas in five additional states: Arizona, Colorado, Illinois, Kansas and Nevada. The combined company would serve banking customers through 3,400 offices in 21 states and Washington, D.C. In addition, Wachovia would gain mortgage lending operations under the World Savings Bank name in 39 states.

Requirements:

In this dynamic position, you will service commercial and small business customers in our state of the art contact center by providing account information and processing monetary transactions such as book transfers, wire transfers, loan transactions, stop payments and ACH reversals. Additionally, you will perform maintenance on commercial accounts such as account name/address changes and account opening/closing.
REQUIREMENTS
Strong organization, communication and problem-solving skills are required. Ability to handle multiple tasks with great attention to detail is a must, along with exceptional mainframe, PC systems and associated software familiarity. Bachelor’s degree and one plus years’ banking/financial services experience or one plus years’ experience as a phone representative in a call center environment is required.

Wachovia recognizes and values the diversity of its employees, customers and business partners. EOE,M/F/D/V