2ND SHIFT--FRAUD SPECIALIST I

Employment Type: Regular Full/Part Time: Full Time Division: Processing Solutions Location: Madisonville Office Building, Cincinnati, OHGENERAL FUNCTION:
Utilizing established fraud detection/prevention/investigative strategies identifies fraud committed against the bank, takes appropriate steps to minimize fraud losses. Assumes a high level of responsibility by blocking or releasing customer's funds.ESSENTIAL DUTIES & RESPONSIBILITIES:Depending on team assigned:

Analyze system data to identify fraudulent transactions/accounts on retail lines of business.

Investigate assigned risk work queues or internal or external referrals to determine risk potential to the bank based on established fraud systems and procedures, company policy, as well as federal and state banking regulations.

Request documentation of transactions from operations, customers, merchants, other financial institutions to make appropriate risk decisions.

Verify validity of transactions through phone or fax communications with Fifth Third banks, officers, customers, and other financial institutions.

Respond to incoming phone call requests for information from department's 800 line.

Escalate any fraud issues to the appropriate department manager or investigative unit.

Maintain up to date knowledge of current fraud trends.

Service customers as required as it relates to fraud activity on their accounts.

Manage a significant caseload utilizing the companies investigative case management system.

File Suspicious Activity Reports as required per federal banking regulations.
Job RequirementsMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High school diploma or equivalent.

Excellent oral and written communication skills.

Strong PC knowledge, including MS Office, Word, and Excel.

Strong organizational skills and attention to detail.

Ability to maintain professionalism in stressful and confrontational situations. E.O.E., M/F/D/V
Work ScheduleMin Start Time
Max End TimeMonday
11:00 AM08:00 PM
Tuesday
11:00 AM08:00 PM
Wednesday
11:00 AM08:00 PM
Thursday
11:00 AM08:00 PM
Friday
11:00 AM08:00 PM
Additional Availability