Claims Service Representative

Do you like to dream beyond limitations, swim against the current and risk for the sake of greatness? Then, you're someone we consider the right type for Progressive. We're looking for people who can make a difference because we believe that an innovative, ambitious team can accomplish the impossible.Our people help make Progressive a successful, energetic, forward-moving organization. Time after time, Progressive has turned the insurance industry upside down through its innovative services, its use of technology and its continual push to be the No. 1 choice for auto insurance.We currently have some exciting opportunities for Customer Service Representatives and Porters in our Decatur and Marietta Claims Service Centers.

The Claim Service Representative is primarily responsible for delivering a positive customer experience for those customers choosing Progressive's concierge level of claims service.

* Claims Service Rep Requirements:
* Minimum one- year prior customer service experience ideally in a retail or automotive environment
* Excellent performance in current role
* Genuine desire to interact with people and feels invested in the outcome of the customer interaction
* History of successful conflict-resolution in a face-to-face environment
* Outstanding customer service, communication, and organizational skills
* High-energy, customer-oriented individual with ability to proficiently multitask and prioritize
* Effective team member modeling behaviors fostering a positive team environment
* Process focused with ability to offer ideas for improvement
* Keyboard and PC knowledge and proficiency
* A valid driver's license with an excellent driving history.

The Porter is responsible for teardown, movement, and reconciliation of vehicles dropped at a service center by customers seeking Progressive's concierge level of claims service. The Porter also maintains primary responsibility for overall site cleanliness.

A qualified Porter candidate will have the following preferred skills:
* A minimum of 5- years valid driving experience.
* A minimum of 1-year customer service experience.
* Be Energetic
* Have organizational skills
* Be a team player
* Maintain a professional appearance
* Possess a valid driver's license with an excellent driving history.

At Progressive, status quo won't cut it. Our leaders want results and you'll have the chance to make significant contributions in a company that has taken the insurance world by storm. Our company is full of opportunity and promise. Consider the strength of your new employer as one of the country's largest auto insurance companies. Come and share your personality with a company that will value your unique contributions. When applying for a position in our Service Centers, visit us at