Automotive Service Advisor

Service Advisor

Every service professional at a BMW retail center must excel in listening,
communicating and working efficiently to BMW’s exacting standards.

Service Advisors help BMW owners care for their cars and understand the value of maintaining their vehicles in accordance with BMW factory guidelines. As a driver’s personal link to the Aftersales department, the BMW Service Advisor establishes a critical and ongoing relationship with BMW owners.

Primary responsibilities include but are not limited to:Inspect vehicles and apply proper resources to accurately identify and verify clients’ service needs. Record them along with current vehicle and client information on the repair order.Support BMW center goals for service by generating:High sales of services, parts, and accessories.Repeat new vehicle sales by providing a premium Aftersales experience for each client.Refer to service history, inspect vehicle, and recommend service to clients. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the BMW product and associated service requirements.Write and verify accurate repair orders and include supporting documentation.Administer new and used vehicle warranty repairs in accordance with warranty specifications.Ensure requested vehicle services are performed correctly upon completion by inspecting the vehicle prior to each service delivery.Perform a consultative vehicle delivery with client when work is completed.Supervise cleaning and preparation of new and used vehicles.Build and maintain knowledge of BMW products and services via on-the-job training and participation in educational and development programs.Meet requirements of state and federal law for automobile repair and consumer protection.
REQUIREMENTS
Skills / Experience Technically knowledgeable, experienced, or trainable on BMW product linePrefer technical experience or knowledgeStrong organizational skillsAttributes Outgoing and patient personality with good client relations abilityProfessional appearanceExcellent communication capabilityEducation High school or equivalentTechnical certification preferred