Automotive Dealer Service Advisor

Service Advisor

Crossroads Ford is looking for top performing Service Advisors who have a drive to meet the highest commitment to customer satisfaction.

As a Service Advisor your main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor then translates the technician’s findings, which may be very complex, into language the customer will understand.
Job Duties
The duties of a service advisor include:
•Greeting customers, scheduling service appointments and receiving vehicle information.
•Listening to requests of the service desired and clearly explaining information on the repair order.
•Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
•Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
•Handling customer complaints and maintaining high customer satisfaction standards.
•Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
REQUIREMENTS
Two years of experience in a dealership position and general knowledge of vehicle mechanical operations is preferred. Professional certification from the National Institute for Automotive Service Excellence (ASE) would be a plus.
Service advisors must possess strong communication skills to deal with customers, employees and vendors.

Education:
•High school graduate or equivalent.
•Associate Degree or Manufactures Certification would be a plus..

Ideal candidates will also have:
•Outstanding communication skills.
•Professional appearance and work ethic.
•Great attitude with a high-energy personality.