adminstrative assitant/receptionist

NEW HAVEN COMPANIES INC
JOB DESCRIPTION

TITLE: Administrative Assistant/Receptionist


FLSA: Non Exempt


REPORTS TO: General Manager


POSITION SUMMARY:
Provides general office support with a variety of administrative/sales activities and related tasks. The receptionist will be responsible for answering and directing incoming calls, assisting customers with their orders and upscale selling, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.
ESSENTIAL JOB FUNTIONS/DUTIES:
1.Answers telephones and directs the caller to the appropriate associate.
2.Greets and directs visitors to the company.
3.Will take and retrieve messages for various personnel.
4.Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
5.Received, sorts and forwards incoming mail. Maintains and routes publications.
6.Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
7.Assists in the ordering, receiving, stocking and distribution of office supplies.
8.Performs clerical related duties such as photocopying, faxing, filing and collating.

9.Takes and process customer orders by telephone, fax and email
10.Call customers when necessary to advise shipments delay and/or information necessary to process orders.
11.Resolve customers' service issues or billing complaints, in a professional manner.
12. Initiate orders for replacement orders, and/or correcting errors (shortages, wrong item delivered etc). Refer unresolved customer grievances to designated departments for further investigation.
13.Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
14.Solicit sale of new or additional services or products.
15.Complete forms prepare change of address records, using computers.
16.Check to ensure that appropriate changes were made to resolve customers' problems.
17.Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
18.Obtain Customer Feedback Information

SECONDARY JOB FUNCTIONS/DUTIES:

1.Housekeeping
2.Assist with counting and verifying inventory
3.Floater - Can be used in other departments as needed
4.Observes and adheres to all safety rules and regulations

JOB QUALIFICATIONS:

A.Training and Experience

High School Graduate or GED
Excellent customer service skills (friendly, courteous and helpful)
Good grammar, voice and dictation
At least 6 months to 1 year of relevant experience and/or training, or equivalent combination of education and experience
Ability to add, subtract, multiply, divide in all units of measure using whole numbers and
Common fractions and decimals.
Time Management – The ability to organize and manage multiple priorities.
Excellent Oral and Written Communication Skills
Strong team player and has a commitment to company values
High level of interpersonal skills to work effectively with others
Relatively high level of analytical ability to solve complex problems
High level attention to detail
Basic computer and keyboarding skills
Microsoft word and excel




B.Physical Demands

Sitting 3-7 hrs/dayStanding 3 -7 hrs/day
Walking 3-7 hrs/dayLifting 3-7 hrs/day
Twisting Moderate 121 – 480/day Bending Moderate 121 -480/day

C.Visual Acuity
Vision 20/20 near/far
Requires minimum color discrimination between red/green, blue/violet
Moderate depth perception

D.Hearing Ability
Responds to audible alarms and verbal communication

E.Working Conditions/Environment
Temp – high 90 F + Low 15-40 F
Minimum
Working with others comprises a major portion of the job.

OSH Act: A Customer Service Representative is not to handle any human body fluids, biological agents, laboratory chemicals, or be exposed to hazardous materials such as noise, asbestos, or carcinogens.


NOTE: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be a summary of the main elements of the current job, management reserves the right to revise the job description in whole or in part at any time or require that other or different tasks be performed when appropriate.(e.g. emergencies, changes in personnel, workload, rush jobs, technological developments, etc)

Can you perform the essential function of this position with or without reasonable accommodation?

If an accommodation is indicated as necessary, how would you perform the tasks, and with what accommodations?


Signature:_______________________________
REQUIREMENTS
Providing administrative support with a wide variety of administrative/sales activities. We want somewith with strong interpersonal skills to work effectively with our internal and external customers, over the phone and in person.
We would prefer someone with who has experience with upscale selling. The administrative assistant/receptionist must be assertive, and have the ability to work independently and in a team enviroment. We also would prefer someone with a background in the moving and storage industry. Applicant must have working knowledge of MS Word and Excel. Lotus Notes helpful.

Please email resume with salary requirements