Web Support Representative

About Us:

For more than 20 years, Rhinotek Computer Products has built a reputation for being a responsive, well-rounded, customer-conscious company that puts people, integrity and service first. We're currently among the world's leading manufacturers of high-quality computer-industry consumables. We are currently seeking a Web Support Representative for our Compton, CA office.

Essential Functions:Review and respond to email in [Click here for email] mailboxRespond to requests for live chat on www.rhinotek.comMaintain professional and appropriate chat contentAssign requests for web accounts to appropriate personnelReview, release and/or modify web orders dailyCreate and issue account user ID’s and passwords as requested by website visitors and/or customersDevelop and distribute various sales or production reportsProvide backup/support to Operator/Reception dailyEnsures web support operating manual is maintained with current processes and policiesFor immediate consideration, please e-mail your resume to [Click here for email] or fax to (310) 638-8758

Equal Opportunity/Affirmative Action Employer.
REQUIREMENTS
Knowledge, Skills and Abilities:Excellent verbal and written communications abilitiesOutstanding customer service skillsComfortable interacting with all levels of sales and other organizational departmentsCredentials and Experience:High School graduateMinimum of 3 years customer service and/or support experiencePrior web support experience desired but not requiredKnowledge of computer consumables preferredSpecial Requirements:Willingness to work overtime when neededMust be dependable


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