Universal Customer Service Agent

We are currently recruiting for Universal Customer Service Representative. The Universal CSR will answer inbound phone calls from customers worldwide wishing to schedule pickups, request materials for their shipping needs and track customers packages. They will also respond to customers through our inbound call system in a prompt, accurate and courteous manner. Employees research problems and implement solutions that are satisfactory for both the company and the customers. Employees provide moderately complex service information to DHL customers and resolve inquiries regarding their delayed, missing or lost packages through a variety of company provided tools. They input and retrieve information from multiple databases and provide accurate information to expedite movement of customer materials.

DHL Benefits:
-Medical, Dental and Vision options
-401k
-Pension Plan
-Employee Assistance Program
-Life Insurance
-Short/Long Term Disability
-Vacation/Holidays/Sick Time
-Casual Dress code
-Reduced rate of airline on hotel discounts
-Credit union and direct deposit
-Employee discount shipment program
-Paid Onsite Training
-Tuition assistance program
REQUIREMENTS
If you feel that you meet the essential qualifications for this opportunity, we encourage you to apply online at www.dhl.greatjob.net
When calling please reference job code 12AHL and media source code CBO.

DHL is an equal employment opportunity employer. We value Diversity of Culture, Experience, and Perspective.

We are currently hiring for a training class starting on October 2nd located at our Phoenix Call Center, located off of the I10 and 24th Street.