Telephone Receptionist

The Iowa Orthopaedic Center, a center of excellence, is looking to hire a telephone receptionist for our Laurel location.

Duties of the position include Use private branch exchange (PBX) switchboard to answer
Screen and route outside calls to correct extension
Schedule appointments in accordance with physician and/or department requirements
Coordinate with other departments as necessary and inform patient or physician’s office of location
Reschedule clinic schedule as requested by supervisor and notify appropriate department
Take detailed messages from caller when voicemail is not an option
Operates paging system to relay in-house announcements or incoming calls that are appropriate
Recognize potential credit problems such as liabilities or self-pays and direct them to the appropriate personnel
REQUIREMENTS
The ideal candidate for this position would be an energetic person, with excellent communication skills. A high school diploma or equivalent is required. Coursework in a medical program of study and/or a basic understanding of health insurance is desired. Previous experience in a medical office setting or customer service setting is strongly desired.


We offer a competitive salary and benefits package with no evening or weekend hours!