Technical Support Specialist

VNU is a global information and media company with leading positions in marketing and media information, business publications, and trade shows. Its widely respected brands include ACNielsen, Nielsen Media Research, Billboard, Adweek, and The Hollywood Reporter, among many others.Nielsen Media Research is the pioneer and industry leader in television audience measurement and advertising information services worldwide for more than half a century. We are headquartered in New York, with offices throughout the United States. At Nielsen Media Research, our reputation for integrity, innovation and commitment to professional development attracts the industry's top talent. Rated as one of the most diverse (Top 50 Companies for Diversity, Diversity Inc, 2005) and best places to work (Top 100 IT firms, ComputerWorld, 2004-2006; Best Computer Jobs in America, 2002), Nielsen Media Research is proud of our career opportunities and the many programs we offer that help foster career development. We have over 6000 employees throughout the US and offer a quality of life and comfortable work environmentProvide internal PC/LAN support to Nielsen Media and VNU Staff. Also provide
technical assistance to NMR Customers on proprietary software. Support
includes telephone helpline support as well as on-site assistance at VNU
locations and customer sitesQualifications
At least one year experience in PC hardware/software support.
Must have basic Microsoft Windows troubleshooting skills.
Knowledge of Dell and HP hardware helpful.
Good administrative and organizational skills required.
Must be able to learn on the job.
Excellent oral and written skills are required.
Good interpersonal skills are essential.DesiredKnowledge of LAN's, Windows Networks, TCP/IP, wide-area networks and
communications helpful.
Knowledge of the Microsoft Office suite of products also helpful.
Prior knowledge of Nielsen software very helpful.
VNU promotes and enforces an active policy of Equal Employment Opportunity (EEO) for all individuals. For more information on our brands, please visit www.vnu.com.
REQUIREMENTS
Please see Job Description