Technical Support Representatives

This position will be responsible for providing competent, and customer-focused technical support of Cable TV, High Speed Data and Digital Phone for customers throughout the Central Texas area. All technical support is conducted via telephone in a high-volume call center environment.

The scope of technical support will include tier 1 to tier 3 support which ranges from basic connection issues to troubleshooting various cable boxes, roadrunner issues and Digital Phone services. The position will also include additional duties as assigned.


*******This position starts on Friday, October 6, 2006*****

POSITION WILL INCLUDE WEEKEND SHIFT and POSSIBLY EVENING HOURS. Shift differential is paid for 3rd shift hours, and all day Sunday.
REQUIREMENTS
Requirements for this position include a high school diploma or equivalent, must have at least 6 months to one year of troubleshooting or technical support experience plus one year of direct customer service experience (face-to-face or phone support). Also required are typing proficiency, PC literacy, strong verbal communication skills, and the ability to problem-solve and think logically.



Desired qualifications: A+ and MCP certifications. Previous call center experience a plus. Desire to work in fast paced, rapidly evolving environment. Have the ability to work with minimal direction, as a team member or alone. Familiarity with Microsoft and Macintosh Operating systems at the end user level. Adaptable to flexible schedules based on call center needs. Previous experience with HDTV; Digital Video Recorders and Home theater also a plus. Candidates who reside in a Time Warner Cable service area are desirable.

This position is open until filled. Please sumit your resume online at www.timewarneraustin.com

Benefits include medical, dental, vision, and prescription drug coverage as well as 401K, retirement, tuition reimbursement, FREE Digital Cable and High-Speed Internet services and much more!

Time Warner Cable is a three year winner of the Austin Business Journal’s "Best Places to Work!”.


Time Warner Cable is an Equal Opportunity Employer.
M/F/D/V