Technical Site Representative, Yorktown Heights, NY

Your interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career.

PBMS is a part of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.

What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, delivering faxes, ordering and stocking supplies, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.

What's the result? PBMS lets customers focus on growing their businesses while our teams support their operation.

At PBMS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.

The Technical Site Representative - Electronic Print is responsible for, but not limited to copiers, printers, Blue Magics, multifunctional printer equipment, customer satisfaction, trouble-shooting, hardware and related technology, and Help Desk assistance.

Key responsibilities include, but are not limited:
Maintaining equipment, meter reads, color printer calibration, etc.
Ordering supplies
Maintaining identified metric reports
Coordinating Device ordering, logistics and transportation
Providing assessment and recommendations for device requests
Scheduling remote Device machine on a routine basis
Responding to end-user service calls within one (1) business hour to
       provide first level of support.
Acting as single point of contact for Device support and supplies
. Driving to various locations to provide technical support, as needed
       
To perform the job successfully, requires being able to demonstrate the following competencies:
Problem Solving - identify and resolve problems in a timely manner
Oral Communication — listens, clarifies and responds appropriately
       to questions.
Planning/Organizing — set prioritizes and plans work activities
to use work time efficiently.
. Quality - demonstrates accuracy and thoroughness
Attendance/Punctuality - consistently at work and on time
Dependability - follows instructions and responds to management
       direction
. Follows instructions and responds to management direction
. Ability to work independently

PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.

PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.

 
REQUIREMENTS


PBMS is currently seeking a Technical Site Representative - Electronic Print for our Yorktown Heights, NY location, who is customer service oriented and career-minded, and able to work in a fast paced production environment. The successful job seeker must be able to demonstrate the following qualifications:
High school diploma or equivalent (GED) preferred
1-2 years experience computer experience including ability to navigate the Web, knowledge of Windows, Microsoft Office and Lotus Notes
1-2 years experience in networking functions including IP addresses and DNS, servers, etc.
1-2 years customer service experience
Consistent walking, lifting and standing is required
Good mechanical skills including comfort with opening printer and adding toner, cleaning, replacing networking cards, maintenance/usage kits
Good people skills to interface with end user in professional manner, sense of urgency
Good problem solving ability including escalating to next level when needed
Communication skills both verbal and written skills to interface with customer contacts when required
Self-directed and able to work with little supervision
. Excellent people skills to interface with all position levels in a professional manner
. Must have clean and valid driver's license with reliable transportation