Technical Lead - Server Admin

TECHNICAL LEAD - IT SERVER ADMINISTRATION
GRADE: 59

PURPOSE:

The purpose of the Server Administration Technical Lead position is:

Provide technical direction to and development of server team
Influence team to maintain IT Service Level Agreements
Strategically plan and implement Server /SAN technologies that support company initiatives and customer requirements.
Establish and adhere to LAN procedures regarding access methods, security validations and documentation.
Develop, document and manage IT project implementation plans.

RESPONSIBILITIES:

The IT Server Administration Technical lead allocates time as follows: 60% to staff development, project management and departmental strategic planning. 40% to Strategic Server and SAN. All aspects of this position include customer support, project management, strategic planning, administrative tasks, training and other professional development.

Primary job duties include:

Provide technical direction to server team
Directs major projects and/or programs
Strategic Design and Implementation of Server and SAN Technologies
Maintains IT SLA for Server and SAN Systems
Manage and Strengthen Vendor Partnerships
Manages and reports ticket volume using Six Sigma and SPC Methodologies
Utilizes Remedy Application to manage, track and complete assigned customer tickets.
Creates weekly status reports of assigned project status, system events and evaluations.
Provides escalated support to Technology Response Center.
REQUIREMENTS
Demonstrates 75% competency in the following areas of competency:

Employee Technical Development
Effective Communication
Project Management
Enterprise Server Systems
Enterprise Storage (Storage Area Networks)
Microsoft Windows Server
Linux
Citrix Server
Oracle Server
SQL Server
System Acquisition/Conversion

EDUCATION/CERTIFICATIONS:

Bachelor of Science degree in Computer Science or related field or the equivalent in work experience plus. Master level studies desired
Eight (8) + years of directly related work experience.
Eight (8) + years experience in data system implementation and trouble shooting technical problems.
Three (3) to five (5) years of leadership and skill development experience
Three (3) to five (5) years of experience managing IT projects of large scope and size
Advanced knowledge of Microsoft Windows Server
Advanced knowledge of Microsoft BackOffice Suite
Knowledge of Linux Operating Systems
Advanced knowledge of Dell PowerEdge Servers.
Advanced knowledge of EMC SAN Technologies.

OTHER DESIRED TRAINING/CERTIFICATIONS:
Network +
Microsoft Certified Systems Engineer

401k, Health, Dental & Vision Benefits, Company pension plan, Free Digital Cable and High Speed Internet services for all employees.

Cox Communications Inc. is a multi-service broadband communications company with approximately 6.6 million total customers, including approximately 6.3 million basic cable subscribers. The nation's third-largest cable television provider, Cox offers both analog cable television under the Cox Cable brand as well as advanced digital video service under the Cox Digital Cable brand. Cox provides an array of other communications and entertainment services, including local and long-distance telephone under the Cox Digital Telephone brand, high-speed Internet access under the Cox High Speed Internet brand, and commercial voice and data services via Cox Business Services. Local cable advertising, promotional opportunities and production services are sold under the Cox Media brand. Cox is an investor in programming networks including Discovery Channel. More information about Cox Communications can be accessed on the Internet at cox.com.

Cox Communications, Inc. and its subsidiaries are Equal Opportunity Employers. We have a tradition of encouraging a wide diversity of talents through a broad range of hiring practices. Please note those individuals submitting resumes online or by mailing a resume are not considered an applicant for employment until a signed employment application form is completed, usually at the time of interview.