Technical Clerk

This is a full-time, fiscal year permanent position reporting to the Director of Admissions and New Student Advising. The Technical Clerk in the department of Admissions and New Student Advising is responsible for assisting new students in the admissions process as well as providing support to International students.

Essential Job Functions:
Assist students at the front desk of Admissions and Advising in a variety of ways to provide accurate information and help with the next step to enroll at Southwest; assist students wishing to speak with recruiting or advising staff.
Perform duties to support recruiting and advising including: phone support, data entry and maintenance of prospect data, event set-up, assistance with registration, sending application and admission information to prospective students; packet and letter processing.
Assist International students with the application and admission process, explain international policies and procedures and coordinate files for review. Maintain data regarding International student population.
Serve as point of contact for the Southwest internal community wishing to contact the recruiting office to schedule their services and to answer questions concerning international student admission requirements.
Comply with Family Educational Rights and Privacy Act (FERPA) in all duties; consistently follow Southwest Policies and approved work processes.
Must demonstrate the following competencies: team work, customer service, interpersonal skills, oral communication, problem solving, technical skills, stress management, attendance/punctuality, dependability, productivity, initiative, adaptability, personal credibility, diversity, and college commitment.
Other duties as assigned.
Required Qualifications:
High school diploma or equivalent; bilingual preferred.
Two (2) years responsible clerical/data entry experience.
One (1) year telephone/front office customer service experience.
Ability to read and interpret general business policy; write clear and concise business correspondence; develop and maintain effective working relationships with students, the pubic and other employees.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to solve practical problems and deal with a variety of concrete variables; understand and follow instructions and policy furnished in written, oral, diagram of schedule form.
Computer skills should include a working knowledge of database software, spreadsheet software, and word processing software; and the ability to learn the student information system.Ability to lift and/or move up to 50 pounds.
Current Drivers License.
Some travel between the two main campuses and site locations.
Work evenings and weekends as needed.
Resume and statement of accomplishments are required with application (faxed resumes and applications will not be accepted).
A background check will be required for the successful candidate.

Closing Date: September 18, 2006

Related terms: Community College, Higher Learning, Full-time, Clerical/Data Entry, Customer Service, Teaching, High school diploma
REQUIREMENTS
To be considered an applicant, an official Southwest employment application, resume and transcript(s), if applicable, must be on file the date of closing or when the review process begins. For an a official application, please log onto our website at www.southwest.tn.edu, or contact the Office of Human Resources, 737 Union Avenue, Room 105, Memphis, TN 38103-3322. Applications will not be considered if not complete. Southwest is an AA/EEO/ADA employer. Telephone (901) 333.5340 for ADA accommodations.