Technical Assistant II

Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and in the service of all nations. Chartered in 1746, and known as the College of New Jersey until 1896, it was British North America's fourth college.Position Summary: The Academic Services department of Princeton University's Office of Information Technology seeks a Technical Assistant for its Media Services Group. The primary responsibility of this position is to provide administrative and customer service support to the group. Specifically, the Technical Assistant position: - Handles all phone & walk-in service requests for Media Services. Integrates user's requirements into the necessary technical language, and explains available services to the customer. Routes any higher level questions to technical staff. Enters all orders into Filemaker Pro database ordering system - Coordinates incoming "Special Services" requests, routes work requests to appropriate technician, and follows up with customers for pick-up of completed work. Finds and assigns student projectionists for course and special event support - Tracks orders and creates reports as necessary for the Manager and staff's use, file material as needed. Assists Manager in the generation of statistical reports for current and future trends in media usage.Job Function: Technical SupportGrade: LTT 060Standard Hours: 30Eligible for Overtime: YesJob Requirements
Essential Qualifications: The successful candidate must have a minimum of 3 years prior experience providing customer service or administrative support in a technical operations environment. The successful candidate must also: - Have strong computing skills including the use of spreadsheets and databases - Be innovative and enthusiastic and possess a strong customer service orientation - Have strong oral and written communication skillsEducation Required: High School or Equivalent
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