Techknowledgist - Help Desk Representative

We got it. Whatever our customers need, from products to services to solutions, we've got it. We've got the latest, hottest, coolest technology and the expert services to help people unleash that technology.

We get it.

We get technology. How it works. What it means to people. We get how fun it is. And how frustrating it can be. We got how to answer questions, solve problems, and help customers leave feeling confident they get it too.

We are currently looking for dynamic, highly motivated and self-driven Techknowledgist to be part of our successful technology team in Auburn Hills.

The Techknowledgist will be present and available behind a "bar" to answer all product questions by utilizing all available means and following up with customers. This person will collect customer information and pass information along to the appropriate sales people and act as the primary product training mechanism for in store sales staff. Provide superior customer service and satisfaction to all those who come in contact with area. Additionally, this position will provide technical information to all those who require and come in contact with the Genius Bar. This position will follow up with customers on the information given and will hold planned and ad hoc seminars in store on leading edge technologies. This position will act as the first line in customer returns and diagnostic issues and act as the primary hardware trainer for the in store sales personnel.Job Requirements

The professional we seek will have strong communication skills and thrive on multiple challenges.

Qualified candidates will have a high school education or equivalent and 1-2 years help desk experience or equivalent combination of education, experience and/or training.

A+ certification preferred.

A varied schedule will include day, evening and weekend shifts.

Get your foot in the door, work hard, have fun and become eligible for a great benefits package, super discounts, bonus potential and growth opportunities!

Visit your Auburn Hills CompUSA SuperStore to complete an application.

CompUSA offers great compensation and benefit programs in a team-like environment. Benefits include 401(K), comprehensive medical, dental and vision plan, company paid employee assistance program, basic life insurance, employee discounts to purchase merchandise at cost, paid vacation, personal and sick days.

CompUSA is an Equal Opportunity Employer committed to Affirmative Action and a drug free work environment. The company provides equal employment opportunities to all persons without regard to race, color, sex, religion, national origin, age, Vietnam era/disabled veteran status, disability, sexual orientation or other bases prohibited by applicable law.

Salary/Wage: Competitive Compensation / Benefits Package