Starmeeting Concierge

Hospitality

60% Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, and other services. Keep accurate records of all arrangements made. Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein. Coordinate/promote activity reports to track reservation bookings.



20% Process and notify guests of receipt of facsimiles, mail, messages, and packages. Assist guests in the sending of facsimiles, mail, messages, and packages. Maintain a stamp bank with domestic and international postage for guest purchase.



20% Maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions. Maintain a current resume book related to conventions, meetings, and special events held in the hotel and the city.



REQUIREMENTS


Must be able to speak, read, write and understand the primary language(s) used in the workplace.



Must be able to read and write to facilitate the communication process.



Requires good communication skills, both verbal and written.



Must possess basic computational ability.



Must possess basic computer skills.



Thorough knowledge of the city and its attractions.



Extensive knowledge of the hotel, its facilities and services.