Service Writer

CompUSA, unleashing the power of technology, is currently looking for fun and exciting, energetic people to join our world-class team. You will add value to more types of businesses and clients than you ever imagined when you become part of the CompUSA team. That's because we are more than just America's largest technology retailer -- we're a one stop source of solutions for a wide variety of business and personal consumers.

Currently we are seeking candidates for a Service Writer for our Birmingham SuperStore.

As a Service Writer, you will receive, record and distribute work orders to service crews upon customer's request for service and provide the highest level of customer service. Essential duties and responsibilities include the following, but are not limited to:


Accurately record information such as name, addresses, and article to be repaired, or service to be rendered.


Communicate with customers regarding status changes in work orders; Set proper service level expectations with customers.


Prepare work order and distribute.


Cross-sell upgrade parts to service customers when opportunity is presented.


Call or write customer to ensure satisfactory performance of service.


Relay messages and special instructions to mobile crews and other departments.

Salary:
Competitive Compensation / Benefits PackageJob Requirements
The professional we seek will have a high energy level with great interpersonal skills and thrive on multiple challenges with a high school education or equivalent and 1 year of related experience; or equivalent combination of education, experience and/or training. Computer related sales experience is preferred.

A varied schedule will include day, evening and weekend shifts. Get your foot in the door, work hard, have fun and become eligible for a great benefits package, super discounts, and growth opportunities! Apply now and find out why Every Day is a great Day at CompUSA!