Reservations Agent - St Regis Aspen

Hospitality
POSITION PURPOSE

Take reservations via the telephone, mailed correspondence, rooming lists, and in-house requests. Enter the information into the Property Management System (PMS).



ESSENTIAL FUNCTIONS


AVERAGE %

OF TIME

60% Answer all incoming calls in a friendly and efficient manner. Provide guests with the requested information concerning the city, the hotel and its services. Obtain the necessary information from the guests and enter it into the PMS computer system. Must be effective in sales and upselling.


35% Process all incoming reservations received via rooming lists, mailed or in-house correspondence, housing bureau forms, or facsimiles. Mail confirmation and literature requests or reply via facsimile and administrative message when requested.


5% Other duties as assigned.



Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.


Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.


Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
REQUIREMENTS
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