Reservationists

Category: Customer Service Rep,Scheduler/ReservationistDepartment: OperationsJob Level: EntryCompensation: To Be Discussed at InterviewTravel Involved: NoneJob Description: Reservationists will work on a schedule that ensures clients have access to schedule trips throughout the day, especially between 8:00 a.m. and 10:00 a.m. and again between 3:00 p.m. and 5:00 p.m. Reservationists must execute all aspects of the program including eligibility requirements, customer service, sensitivity, and other transportation options available to clients in their service area. Reservationists will also be required to effectively handle client complaint procedures. Reservationists will work closely with the dispatchers to continually strive to integrate their knowledge with the computer so as to improve routing, and in turn on-time performance and productivity.
REQUIREMENTS
Education: High school diploma or equivalentJob Requirements: Able to work in a fast-paced environment.
Possess excellent communication and decision-making skills.
Excellent attendance record.
Excellent verbal and written communication skills.
Telephone speaking and or call center experience.
Computer experience.Pre-employment drug screening and background check is required. MV Transportation is an equal opportunity employer.