Registration Specialist - Wilton, CT

Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu and services are provided by its subsidiaries, including Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP and Deloitte Tax LLP. Deloitte & Touche USA LLP’s subsidiaries are among the nation’s leading professional services firms, providing audit, tax, consulting, and financial advisory services through nearly 30,000 people in more than 80 cities. Known as employers of choice for innovative human resources programs, they are dedicated to helping their clients and people excel.General Background:
 
Deloitte Services LP provides a wide variety of internal support services to Deloitte & Touche USA LLP and its subsidiaries and its people.  Deloitte Services LP is comprised of Operations, Financial Support Services, Information Technology, Marketing & Communications, Human Resources and more.  As with all the businesses within Deloitte & Touche USA LLP and its subsidiaries, a core
set of competencies is associated with each of these channels.  An overall understanding of quality client service, a proven track of working in multifunctional teams and across multiple geographies, a strong business acumen and the instinct to think and act globally are essential for advancement within Deloitte Services LP.
  
Opportunity:
 
Registration Specialist, Global Conference Group, reporting to the Director of Registration
 
This position interacts with firm professionals of all levels on a daily basis.  The Registration Specialist is the Point of Contact for all firm professionals and external clients of all levels, utilizing the "Reg123" registration system.  They are responsible for the management of registration and housing for all meetings, inclusive of learning, client and Partner meetings.  Excellent verbal and written communication skills are needed.  Additionally, this position interacts with external clients when managing housing for meetings. 
 
This position
partners with the meeting planner in managing room changes and rooming lists directly with the hotels.  The Registration Specialist is a critical part of the meeting planning process and planning team.  There is constant interaction and dialogue with the meeting planner, and the internal client(s) sponsoring the meeting.  This position requires good judgment to successfully manage credit card payment processing, hold slot registration, waitlists, answering questions of meeting attendees and internal clients, handling special requests by meeting attendees, correspondence with meeting attendees, adherence to housing deadlines and reports. 
 
This position has a high degree of influence with internal clients, particularly meeting attendees and meeting organizers.  They have the ability to control and influence the timeline of registration, communications to meeting attendees, and how registration announcements are set up technically.   This position requires incredible attention to detail and
organizational skills to be able to perform the tasks of registration (building events, managing the registration process, functionality of breakouts and recreation, creation and formatting of final reports).
 
Day-to-day operational responsibility includes but not limited to:
 
         Adhere to proactively established timelines to minimize the firm's financial exposure with hotels and related suppliers.
         Effective communication of meeting announcements and consistent attention to a high level of internal customer service and detail management.  This includes communication for international and client meetings with a high degree of cultural sensitivity and personalization/hand-holding of participants.  Manual entry of registration is often required for high level meetings.
         Direct contact with hotels on room management of meeting attendees when applicable.
         On-site room management when traveling to meetings.
         Managing credit card payments,
tuitions, and charge backs for no-shows, and cancellations
         Generate reports to support the internal client and meeting planner's needs to allow them to successfully execute the logistical portion of the meeting.
         Maintaining complete and detailed historical meeting records which support awarding continuing education credits, proper allocation of meeting expenses and core competency tracking.
         Special
5+ years prior work experience in travel agency, registration, meeting planning or a rooms division of a hotel is required. 
 
The Registration Specialist must be a team player, have strong analytical skills and be able to work under tight time constraints.  This position must have organizational and communications skills to work with staff, as well as, Firm Leadership.  Must be able to work independently, with an ability to interact and build consensus among the registration team.  Strong knowledge/advanced skills in the Microsoft Suite of products (Word, Excel,
Access, HTML, etc.)Deloitte & Touche USA LLP and its subsidiaries ("the Deloitte US Firms") are equal opportunity employers.Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective subsidiaries and affiliates. As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other’s acts or omissions. Each of the member firms is a separate and independent legal entity operating under the names “Deloitte,” “Deloitte & Touche,” “Deloitte Touche Tohmatsu,” or other related names. Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte Touche Tohmatsu Verein.
Deloitte & Touche USA LLP is the U.S. member firm of Deloitte Touche Tohmatsu. In the U.S., services are provided by the subsidiaries of Deloitte & Touche USA LLP (Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, Deloitte Tax LLP and
their subsidiaries), and not by Deloitte & Touche USA LLP.
REQUIREMENTS
Please see Job Description