Program Office Manager

UBS is a leading global financial services firm. Our Investment Bank is one of the world’s top global investment banking and securities firms, providing a full spectrum of products to institutional and corporate clients, intermediaries, government and hedge funds worldwide. By combining your talent and our strengths, we can acheive great results.UBS IB-Operations goal is to deliver high quality, globally consistent services which continually meet the requirements of internal and external clients in securities processing and asset servicing. In North America, IB-Operations is undergoing a number of change initiatives spanning multiple products and processes.With a full slate of major, global projects, and business stakeholders across all major proprietary and client businesses. Operations provides a dynamic, rewarding work environment and excellent opportunities for candidates to gain broad insight into the post-trade execution processes of an investment bank. Operations has experienced significant growth over the past two years, expanding to over 3,000 permanent staff members and a budget of approximately $400M+ annually. Although this role is primarily based and focused on the Stamford and metro NYC area, staff are also located in Brazil, Canada, and Chicago. Operations has a global reach, including support for multiple UBS businesses including UBS Wealth Management & UBS Global Asset Management.Operations in the Americas region is leading a number of important cross-functional programs and change management efforts that have significant impact on the logistics landscape within UBS and the Investment Bank. These include, but are not limited to, strategic redesign of our Global Payments infrastructure, Client Management initiatives, and our enhancement of our Risk and Control framework. Once regulatory approval is granted will accelerate integration of our recent acquisition of Banco Pactual in Brazil. Operations continues to pursue an aggressive change portfolio offering challenge and opportunity to our employees and we are actively seeking new talent to support our growth strategy.An opportunity has arisen in the Regional Management office to lead these functions through to their next stage of evolution. Working closely with program managers and other senior Operations managers and with IT, the role is responsible for operating the function’s support and control infrastructure such as: Researching, solving, documenting and implementing cross-product solutions and projects. Progress tracking and status reporting Issue and risk management Resource management and financial control Communications and document management Location and space planning and executionThe successful candidate will be expected to contribute to the success of our change programs by applying disciplined project and program management practices. The successful candidate will therefore need to demonstrate substantial exposure to major business change initiatives and be confident managing both at the detailed and ‘big picture’ levels. The candidate will need to have the stature to influence at senior levels in the organization and ‘make things happen’ on the ground. The successful candidate would ideally have experience working in an outsourced environment, ideally with previous Vendor Management experience.The role will report directly to the Americas Regional Head of Operations. The candidate will initially have limited management responsibilities with the potential for additional support staff as required. The shape and size of the team is expected to change as the management office is optimally positioned to support the Regional requirements in program delivery and portfolio management across Operations.This is a highly visible role, with exposure at Managing Director level in Operations and the business. As part of a flexible management team, there will be immediate opportunities to share best practices and experiences, and contribute beyond the immediate scope of the role. Key Targets and Objectives of Role:Client Develop and operate the function’s project/program control infrastructure Ensure the delivery of consistently high quality information to Operations management team and other senior management, including program steering committees and senior governance forums Define and implement practical and appropriate project/program management processesPeople Proactively communicate to internal clients and staff, building a common understanding of portfolio status Ensure disciplined project management processes are applied in practice by advising and coaching project managers, as appropriate Ensure execution of critical senior management meetings (coordinate operational and governance committees, drive governance agendas, ensure issue resolution, and define proper risk management processes) Raise competency levels of change staff by sharing experience and best practices Professional individual from a financial services, management consulting and Operations backgroundEconomic Interpret financial information so that it can be easily assimilated by senior project/program managers Proactively identify and develop opportunities to improve efficiency and/or reduce costsFunctional/technical Develop and operate software tools to support program management processes Critically and constructively appraise the quality of deliverables such as project plans, progress reports and ad-hoc presentationsWe can offer you an exciting, fast-paced working environment, a culture of mutual respect and teamwork and the opportunity to play a vital role in our growth.If you are attracted to joining an organization where every individual’s contribution counts and where your talent will impact on our future, please apply for this position. It starts with you. Disclaimer / Policy Statements UBS is an equal opportunity employer. We respect and seek to empower each individual and the diverse cultures, perspectives, skills and experiences within our workforce.
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